Head, Collections Support Department

4 weeks ago

Southern Manila District, Philippines Metropolitan Bank & Trust Company Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position: Collections Support Department Head

Job Summary:

The primary objective is to ensure efficiency and effectiveness by providing timely & accurate intelligence and analyses of collections and recoveries performance. Additionally, to ensure efficient operations of the department by overseeing all systems and software of the department involving databases and reportorial requirements, by directing adherence/compliance to the policies, mandatory instructions and regulatory guidelines, and by managing support functions including vendor management of some admin functions. Ensures that strategies are monitored by driving the MIS team to assist in controlling credit losses and maximize collections and recoveries.

The role also manages the following functions:

  • Collections Systems

  • MI Reports

  • Policies and Strategies

  • Collections Training

  • Quality Control

  • Back Office Functions

Qualifications:

  • With 8 - 13 years of experience working with collections statistical data; three years of which must be in a managerial capacity.

  • Strong/Advanced working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.), and other call center technology a plus.

  • Experience in automated collection systems (e.g. Cardlink, CACS) and predictive dialer an advantage (e.g. Aspect UIP and ALM).

  • Has a broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company

Other Details:

Rank: Senior Officer

Business Unit: Credit Operations Group (Consumer Loans) - Collections and Recoveries Division

Work set up: 100% onsite; Metropark, Pasay City

#J-18808-Ljbffr

  • Collections Support Head

    2 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time ₱2,000,000 - ₱2,500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Accounting Head

    2 weeks ago

    Southern Manila District, Philippines Lennor Group Full time

    Our brand, Lennor Metier Consulting , a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a reputable distributor and manufacturer of agricultural products in their search for an Accounting Head based in Metro Manila . Salary Range : Open Work Setup : Onsite Shift Schedule : Day Shift Location : Pasay City The role...

  • Collections Support Head

    4 weeks ago

    , Metro Manila, Philippines Metrobank Full time

    Collections Support Head (Management Information System Lead) Join to apply for the Collections Support Head (Management Information System Lead) role at Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded...

  • Credit and Collection Head

    2 weeks ago

    Manila, National Capital Region, Philippines MyHealthyWay Clinic and Laboratory Corp. Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionMyHealthyWay Clinic and Laboratory Corp. is an Industrial Health Center, Medical Facility for Overseas Workers and Seafarers, Out-Patient Multi-Specialty Clinic, and Medical Staffing Centre. With over 56+ years of experience, we serve a diverse clientele ranging from top 100 corporations to SMEs. Our facility is equipped with...

  • Credit and Collection Specialist

    3 weeks ago

    Southern Manila District, Philippines HMD Hermada HR Solutions Corporation Full time

    Credit and Collection Specialist Location: Pasay CityIndustry: Brokerage and Logistics CompanyEmployment Type: Full-time About the Role We are seeking a detail-oriented and results-driven Credit and Collection Specialist to manage the company’s accounts receivable and ensure timely collection of outstanding balances. This role is critical in maintaining...

  • Credit and Collection Manager

    1 week ago

    Southern Manila District, Philippines DDC LAND, INCORPORATED Full time

    Key Responsibilities Develop, implement, and monitor credit policies and procedures tailored to real estate clients and project timelines. Assess and approve credit applications, ensuring thorough due diligence and risk mitigation. Increase the collection effectiveness index (CE). Review and manage aging reports to track outstanding accounts and prioritize...

  • Property Management Department Head

    2 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    We are a property management firm committed to delivering exceptional service and creating sustainable value across a diverse portfolio of residential properties. With a passion for excellence and a focus on growth, we are now seeking a dynamic, strategic, and results-driven leader to join our Company as Property Management Department Head.This is a unique...

  • Cadet Engineer Parañaque Engineering

    7 days ago

    Southern Manila District, Philippines Marygracecafe Full time

    Responsibilities Ensures optimum performance of all facilities, equipment, tools, and machines through preventive and corrective maintenance. Assists the Engineering Supervisor to carry out repairs & maintenance activities. Manages work plan assignments and coordination with technicians within the assigned area. Maintains systematic filing of documents....

  • ecc collection support

    7 days ago

    Manila, National Capital Region, Philippines Coffeecreatives Corporation Full time ₱104,000 - ₱130,878 per year

    Performs collection activities for Auto Accounts (based on assignment) and maintain delinquency level at the minimum.Observe Leakage Rate should not be more than the ratio set by management.Performs collection activities through phone dunning and record all clients' transactions using the Collection System.Monitors client's commitment and settlement in...

  • City Goverment Department Head III

    2 days ago

    Manila, National Capital Region, Philippines National Capital Region of Manila Full time ₱600,000 - ₱1,200,000 per year

    City Goverment Department Head III (City Treasurer) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.