Customer Service Specialist

3 weeks ago

Calabarzon Philippines SupportFinity™ Full time

Customer Service Specialist - Training & Data Management

Cebu Pacific Air

Posted Sep 21, 2025

Full-time • Negotiable • Entry (0-2 yrs)

Overview

Cebu Pacific puts people at the heart of service — our customers, clients, partners, and employees. Our Customer Service Operations Team is dedicated to delivering an exceptional airport and inflight experience, and upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability. Join our Customer Service Operations team as a Customer Service Specialist to create meaningful moments and connections for our passengers.

Visit our Careers Site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site.

Primary Duties & Responsibilities
  • Behavioral Training
    • Serve as a certified trainer for CEBWay and other behavioral training programs.
    • Manage logistics for customer service training sessions and related activities.
    • Facilitate the dissemination of customer service best practices and ensure alignment with company standards.
    • Contribute to continuous improvement initiatives by analyzing feedback and training results.
    • Support the development, implementation, and communication of customer service programs, cascades, and initiatives.
  • Data Management
    • Responsible for data gathering, presentation, and analysis of all customer feedback and focused-group information.
    • Assist in the preparation of reports and dashboards related to customer service performance.
    • Contribute to continuous improvement initiatives by analyzing feedback and training results.
    • Collaborate with various departments to enhance customer service delivery through training and data insights.
Qualifications
  • Must be a college graduate of any four-year course.
  • Additional certifications or training in airline operations or customer service is advantageous.
  • Over 1-4 years of relevant experience in airline or customer service industries focusing on behavioral training.
  • Proficiency in dashboard/report management, data collection, and analysis.
Why Join Us
  • We are the first Great Place to Work certified airline in Southeast Asia.
  • Recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing the talents that drive our success.
  • Access extensive learning programs and leadership development initiatives through Ceb U, our corporate university.
  • Enjoy employee perks such as free travel for you and your family, with expanded coverage to common law partners and same-sex partners.
  • Comprehensive health care coverage upon hire.
Notes

This position is for an Individual Contributor and will be based in Pasay City, Metro Manila, with hybrid workplace flexibility.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor submission of physical application documents. For official information on our job openings, please visit our LinkedIn or Careers Site at CEB Careers Site for reference.

Experience Range: 1 - 4 years

Job posted on

About the company

Cebu Pacific Air

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess trustworthiness. Your personal and financial security is paramount.

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