Technical Support Specialist

2 days ago

Quezon City, Philippines Hostinger Full time

Technical Support Specialist (based in South‑East Asia) Join Hostinger as a Technical Support Specialist supporting our global hosting customers in South‑East Asia. About Hostinger Hostinger is a leading web‑hosting provider powering over 3 million customers worldwide. Our mission is to give individuals and small businesses the tools they need to succeed online. About You Care deeply about creating online success for anyone. Owns growth and continually learns. Approaches problems critically, with curiosity and creativity. Adapts quickly in a fast‑paced environment. Turns challenges into opportunities with resilience. Collaborates effectively across teams. Your day‑to‑day Provide expert support on Hostinger products, troubleshooting via live chat and tickets and exceeding customer expectations. Simplify technical issues into actionable steps that customers of all expertise levels can follow. Contribute to teams or projects that enhance the customer experience based on evolving needs. Enhance the Kodee AI Assistant to deliver smarter, more intuitive support. Keep updated on Hostinger product updates, services and the latest web‑hosting technologies. Proactively identify and implement improvements to your work, team and department. Key Information Guidance on Hostinger culture, products and CS operations. Availability for night hours and rotational coverage, including weekends. Fully remote; requires a reliable high‑speed internet connection. Your Skills And Experience Fluent in English (C1 or native). Experience in customer support in tech or SaaS environments, ideally live chat. Exceptional communication skills. Understanding of web hosting fundamentals (domains, DNS, emails, control panels, troubleshooting). What makes you stand out Advanced knowledge of web hosting technologies, server management and performance optimization. Proficiency with CMS (e.g., WordPress), hosting control panels (hPanel, cPanel), email and domain services. Experience contributing to or improving AI‑powered systems. What you get

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