L2 - L3 IT Support Engineer

4 weeks ago

Taguig, Philippines IT BY DESIGN Full time

Overview IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory , who can deliver exceptional technical support, system maintenance, and client service in a fast-paced, global environment. Responsibilities Provide advanced technical support for server, network, and cloud environments (L2–L3 level). Manage and maintain Active Directory , Microsoft 365 , Exchange , and Azure AD environments. Troubleshoot and resolve complex issues related to network connectivity , DNS , DHCP , VPN , and firewalls . Configure, monitor, and support LAN/WAN networks , routers, switches, and security appliances. Handle escalations from Level 1 engineers, ensuring timely and accurate issue resolution. Implement and manage backup, patching, and security protocols to maintain system reliability and compliance. Collaborate with internal teams and clients to optimize IT infrastructure performance. Document all technical activities, incident resolutions, and change management actions in ConnectWise. Stay up-to-date with emerging technologies and recommend improvements for efficiency and security. Qualifications & Skills 2+ years of experience in IT infrastructure or systems administration (preferably in an MSP environment). Strong expertise in: Active Directory , Group Policy , DNS/DHCP , Exchange , and Office 365 administration . Networking concepts (TCP/IP, VLANs, VPN, routing, switching). Windows Server (2016/2019/2022) setup and management. Experience with Azure , Intune , and M365 security & compliance tools. Familiarity with firewalls (SonicWall, Fortinet, Cisco, or equivalent). Hands-on experience with virtualization technologies (VMware/Hyper-V). Strong problem-solving, analytical, and communication skills. Relevant certifications are an advantage: MCSA , MS-900 , Azure Administrator , Network+ , or CCNA . Willing to work onsite in Taguig (BGC) on a night shift schedule . #J-18808-Ljbffr

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