Customer Service Specialist

1 week ago

Parañaque, Philippines DigiPlus Full time

Customer Service Specialist

DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.

Main Duties and Responsibilities:

  • Providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency
  • Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
  • Keeping records of customer interactions, transactions, comments and complaints with utmost confidentiality at all times
  • Maintaining a polite, helpful, and professional manner at all times
  • Occasionally conduct outbound calls to customers and process emails
  • Immediately escalating serious complaints or issues that he/she is not equipped to deal with
  • Liaising with colleagues or managers to find the best solutions to customers’ issues
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible
  • Obtaining and sharing customer feedback with colleagues and other departments for products and services improvement
  • Familiarization with new products and services as they are introduced
  • Attending workshops and meetings as required
  • Aiding and supporting new customer service agents
  • Improving and optimizing customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
  • Performing any other duties as assigned and required

Qualifications:

  • Preferably, with at least one (1) year experience as Voice and/or Chat Customer Service Specialist
  • Minimum of six (6) months BPO (Preferred Local/Gaming) experience is an advantage
  • Fresh graduates, beginners and/or shifters are welcome and encouraged to apply
  • 40 wpm (online typing speed test)
  • Good command of interpreting written English and Tagalog language
  • Can naturally converse verbally using English and Tagalog language
  • Willing and able to work on shifting schedules
  • Willing and able to work on Holidays
  • Able to work in an onsite/in-office setting daily
  • With high respect to confidentiality and integrity
  • Computer literate and familiar with basic office applications such as Word, Excel and PowerPoint

DigiPlus is an equal opportunities employer and welcomes applications from diverse candidates.

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