Customer Service Specialist

3 weeks ago

Parañaque, Philippines Digiplus Interactive Corp. Full time

Share Job Description Insurance Health & Wellness HMO A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound) Respecting client confidentiality at all times. Keeping records of customer interactions. transactions. comments .and complaints with utmost confidentiality. Maintaining a polite, helpful, and professional manner at all times. Occasionally conduct Outbound calls to customers. Process Emails. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers’ issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing yourself with new products and services as they are introduced. Attending workshops and meetings as required. Aiding and supporting new customer service agents. Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality Perform any other duties as assigned and required. Requirements: Preferably 1yr Experience of being a Voice Customer Service Specialist. Preferably 1yr Experience of being a Chat Customer Service Specialist. Preferably 1yr Experience of being a Email Customer Service Specialist. Fresh Graduates, Beginners and/or Shifters are Welcome and Encouraged to Apply. 40 wpm (online typing speed test) A good command of interpreting Written English and Local Tagalog Language. Can naturally converse verbally using English and Local Tagalog Language. Willing and Able to work on Shifting schedules. Willing and Able to work on Holidays. Able to work in an ONSITE / In-Office Setting Daily With high respect to confidentiality and integrity. Computer Literate and familiar with basic office applications such as Word, Excel and PowerPoint English Language Customer Service Call CentrePreview Active within three days Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, forces you to invest or raise funds, collects illicit benefits, or other illegal situations. TipsSome of our features may not work properly on your device. #J-18808-Ljbffr

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