Customer Care Analyst/Specialist

5 hours ago

Parañaque, Philippines Ocean Network Express Full time

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Ocean Network Express.

Responsibilities
  • Providing service or information, solutions and relevant details to customers.
  • Coordinating with concerned groups on special container requirements with Equipment Control.
  • Approval of Dangerous Goods (DG), Out of Gauge Cargo (OOG), and special containers with approvers.
  • Attends to inquiries thru email and phone calls and concerns of customers.
  • Sends regular vessel updates to customers.
  • Coordinates with the Customer Care Specialist for any assistance needed.
  • Performs other functions that may be assigned from time to time by immediate superior.
Minimum Qualifications
  • Bachelor’s Degree preferably in Customs Administration or related fields of study.
  • Preferably with at least one (1) year of related experience.
  • Background in shipping/logistics system is an advantage.
  • Must have good oral and written English communication skills.
Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Transportation, Logistics and Supply Chain and Storage
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