Customer Support Specialist

4 weeks ago

Parañaque, Philippines MultiplyMii Full time

Overview

Position Type: Part Time

Location: Philippines (Remote)

Schedule: Monday-Friday, at least 4 hours overlap within 9am-7pm CEST

About The Company

Our client is a fast-growing sleep supplement brand, founded in early 2023 and based in Amsterdam. Their mission is to help people sleep better, recover faster, and feel their best. With rapid growth (100K+ EUR monthly revenue) and new product launches on the horizon, they’re scaling their team to meet customer needs and set strong foundations for the future.

They are seeking a dependable and experienced Customer Service Specialist to take ownership of customer support and ensure a consistently excellent experience across email, chat, and social media channels.

About The Role

You will be the first dedicated Customer Support hire and will work closely with the founders and small global team. Your role is to ensure smooth day-to-day handling of customer inquiries, order issues, and subscription management while maintaining a positive, trustworthy relationship with the customers.

This is a part-time position (20 hours/week) with the potential to grow into a full-time role as the company scales.

Responsibilities
  • Respond to customer inquiries via email, live chat, and social media with accuracy, empathy, and professionalism.
  • Manage tickets and workflows through Gorgias (AI-powered customer service platform).
  • Process order-related tasks in Shopify (e.g., reshipping orders, handling refunds, updating order statuses).
  • Assist with subscription management using Skio.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Collaborate with founders and the broader team to align customer support with brand values and business goals.
  • Provide reliable coverage and ensure customer satisfaction during peak growth phases.
Competencies And Qualifications

Must-Have

  • 3–5 years of experience in customer service/support, ideally in e-commerce.
  • Strong technical proficiency with Shopify.
  • Demonstrated attention to detail and ability to manage multiple tasks accurately.
  • Strong problem-solving skills with a proactive approach to finding solutions.
  • Reliable, consistent, and trustworthy—able to take ownership with minimal supervision.
  • Good written English (perfect grammar is less important; clarity and professionalism are key).

Nice-to-Have

  • Experience with Gorgias or similar customer support tools.
  • Familiarity with Skio or other subscription management platforms.
  • Prior experience with startups or high-growth businesses.
  • Background in operations or light order management.
What We Offer
  • 100% Remote Work
  • 13th Month Pay
  • Healthcare (HMO)
  • Comprehensive Fringe Benefits package
  • Paid Service Incentive Lead (SIL)
  • Paid Philippines Holidays
  • Free Learning and Development Programs
Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

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