Customer Service Specialist

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Talent Acquisition Assistant at DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come.

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Job Description:

• Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
• Respecting client confidentiality at all times.
• Keeping records of customer interactions. transactions. comments .and complaints with outmost confidentiality.
• Maintaining a polite, helpful, and professional manner at all times.
• Occasionally conduct Outbound calls to customers.
• Process Emails.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Aiding and supporting new customer service agents.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Perform any other duties as assigned and required.

Job Requirements:

• Preferably 1yr Experience of being a Voice Customer Service Specialist.
• Preferably 1yr Experience of being a Chat Customer Service Specialist.
• Preferably 1yr Experience of being a Email Customer Service Specialist.
• Experience in Gaming Account is a plus
• Fresh Graduates, Beginners and/or Shifters are Welcome and Encouraged to Apply.
• 40 wpm (online typing speed test)
• A good command of interpreting Written English and Local Tagalog Language.
• Can naturally converse verbally using English and Local Tagalog Language.
• Willing and Able to work on Shifting schedules.
• Willing and Able to work on Holidays.
• Able to work in an ONSITE / In-Office Setting Daily
• With high respect to confidentiality and integrity.
• Computer Literate and familiar with basic office applications such as Word, Excel and PowerPoint

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Legal
• Industries Entertainment Providers

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