Service Optimization and Analytics Specialist

Service Optimization and Analytics Specialist Service Optimization and Analytics Specialist

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Direct message the job poster from DigiPlus Interactive Corp

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

Job Responsibilities

• Supervise and mentor a team of analysts, fostering their growth and performance.
• Assign tasks, manage workloads, and ensure timely delivery of analytics / reporting projects.

Strategic Planning:

• Collaborate with CS management to understand business goals and develop BI strategies to support them.
• Prioritize and manage multiple BI projects to align with business needs and deadlines.

Data Analysis and Reporting:

• Oversee the design and creation of dashboards, reports, and visualizations to support decision-making.

Ensure insights are actionable, accurate, and aligned with business objectives.

• Technical Oversight:
• Supervise the development and maintenance of data pipelines, models, and governance practices.
• Identify opportunities to optimize data collection, storage, and reporting processes.
• Stay updated on BI tools, trends, and technologies to implement improvements and innovations.
• Stay updated on BI tools, trends, and technologies to implement improvements and innovations.
• Ensure full knowledge of CS tools and its functionalities to enable CS to optimize its features and functionalities. Also responsible for maintenance ensuring minimal to no service interruptions.
• Act as a liaison between technical teams and business units to ensure BI solutions meet organizational requirements.
• Facilitate cross-departmental collaboration to unify data practices and standards.

Quality and Data Integrity:

• Ensure data accuracy, integrity, and security through rigorous testing and validation processes.
• Monitor and evaluate system performance, addressing any issues promptly.

Job Requirements

• Bachelor’s degree in Data Science, Computer Science, Business Administration, or a related field.
• Advanced certifications in Business Intelligence or Data Analytics are a plus.
• Proven experience in business intelligence, data analysis, or a related field.
• At least 2-3 years in a leadership or supervisory role within BI teams.
• Expertise in analytics and data management tools (e.g., Tableau, Power BI, Looker and other related analytics and data mgt. tools/system). o Strong proficiency in SQL, data modeling, and database management.
• Knowledge of data warehousing concepts and ETL processes.
• Familiarity with programming languages like Python, SQL, C++, R is a plus. Also with Ticketing/Phone and chat tool such as (but not limited to) SalesForce, Zoho, FreshDesk, ZenDesk, Nice, Five9 and LiveChat.
• Strong leadership and team management abilities.
• Excellent analytical and problem-solving skills. o Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to manage multiple priorities and deliver results in a fast-paced environment

IN- OFFICE / Onsite work setup

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Analyst, and Business Development
• Industries Entertainment Providers

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