Customer Service Specialist

4 days ago

Pasig, Philippines MicroSourcing Full time

Position Customer Service Specialist Location & Work Setup Cyberscape Beta, Ortigas, Pasig. Onsite | Mid shift. Overview As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney closes (5pm Sydney time), ensuring smooth order processing, prompt support, and a high‑quality service experience. This role is remote but closely connected with our Sydney‑based operations team that will support you throughout a comprehensive onboarding. Responsibilities Order Processing: Enter and manage orders for food and wine products with accuracy. Customer Support: Respond to enquiries via phone and email, providing timely and helpful assistance. Issue Resolution: Handle order issues or complaints, coordinating with internal teams to resolve quickly. After‑Hours Handling: Ensure incoming messages or enquiries after business hours are redirected or escalated appropriately. Follow‑Up: Maintain communication with customers to confirm details, share updates, and support repeat business. Qualifications Familiarity with Navision (Microsoft Dynamics NAV) is a plus but not required. Confidence using email, spreadsheets, and basic office applications. Experience in food & beverage or wholesale distribution is advantageous. Competencies / Personality Excellent communication skills in English (spoken and written). Passion for customer service and building positive client relationships. Attention to detail, accuracy in data entry, and ability to manage multiple tasks. Positive, solution‑oriented attitude with good organizational skills. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our Commitment to 100% YOU MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We provide an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, celebrating their unique authentic selves while valuing every contribution to our collective success and growth. Terms & Conditions Terms & conditions apply Seniority level Entry level Employment type Full‑time Job function Other Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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