Customer Service Specialist
4 weeks ago
Position Customer Service Specialist Location & Work Setup Cyberscape Beta, Ortigas, Pasig. Onsite | Mid shift. Overview As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney closes (5pm Sydney time), ensuring smooth order processing, prompt support, and a high‑quality service experience. This role is remote but closely connected with our Sydney‑based operations team that will support you throughout a comprehensive onboarding. Responsibilities Order Processing: Enter and manage orders for food and wine products with accuracy. Customer Support: Respond to enquiries via phone and email, providing timely and helpful assistance. Issue Resolution: Handle order issues or complaints, coordinating with internal teams to resolve quickly. After‑Hours Handling: Ensure incoming messages or enquiries after business hours are redirected or escalated appropriately. Follow‑Up: Maintain communication with customers to confirm details, share updates, and support repeat business. Qualifications Familiarity with Navision (Microsoft Dynamics NAV) is a plus but not required. Confidence using email, spreadsheets, and basic office applications. Experience in food & beverage or wholesale distribution is advantageous. Competencies / Personality Excellent communication skills in English (spoken and written). Passion for customer service and building positive client relationships. Attention to detail, accuracy in data entry, and ability to manage multiple tasks. Positive, solution‑oriented attitude with good organizational skills. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our Commitment to 100% YOU MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We provide an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, celebrating their unique authentic selves while valuing every contribution to our collective success and growth. Terms & Conditions Terms & conditions apply Seniority level Entry level Employment type Full‑time Job function Other Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr
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IT Service Desk
2 weeks ago
Pasig, Philippines ConneX Customer Experience Full timeCompany Information ConneX Customer Experience One San Miguel Avenue Building, Ortigas Center, Pasig City. Makati City Pasig City Metro Manila, National Capital Region 1600 Website: ConneX is a top IT and Business Process Outsourcing (BPO) company focused on streamlining operations and boosting efficiency for businesses worldwide. We deliver tailored...
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B2C Customer Service Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Oceania International Full time ₱150,000 - ₱250,000 per yearCompany DescriptionOceania International, based in Shanghai, is a leading e-commerce merchant specializing in cross-border markets since 2008. As the top Amazon seller in Shanghai Municipality, Oceania operates globally with facilities in Anhui, Canada, Britain, Europe, and the United States. The company manages over 500 diverse products across platforms...
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Customer Service Specialist
2 weeks ago
Pasig, Philippines Chef's Secret Inc. Full timeThe Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients....
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Junior Customer Service Specialist
2 weeks ago
Pasig, National Capital Region, Philippines enablesGROUP Full time ₱150,000 - ₱250,000 per yearWe are seeking a motivated and customer-oriented Junior Customer Service Specialist to join our eCommerce team. The ideal candidate will be responsible for providing exceptional support to our online customers, ensuring a seamless shopping experience. This role involves handling enquiries, processing orders, and resolving issues efficiently while maintaining...
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Customer Support Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱500,000 per yearWe're Hiring: Customer Support Specialist We are seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to our valued customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping others while maintaining high customer satisfaction standards....
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Customer Support Specialist
3 weeks ago
Pasig, Philippines SMS Global Technologies Inc. Full time1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs). Record and track issues in the ticketing system from creation through to resolution and closure. Monitor open tickets, escalating...
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Customer Service Specialist
2 weeks ago
Pasig, Philippines Xtaunch Full time-Responds to customer web queries regarding online merchandise or service orders -Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner -Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation -Create a genuine connection with our customers,...
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Technical Services Specialist
1 week ago
Pasig, National Capital Region, Philippines ConnectWise Full time ₱600,000 - ₱1,200,000 per yearLooking for a Technical Services Specialist with 6 months to 2 years of experience in customer reporting and data handling.Key Skills:-Experience Providing customer reports and insightsStrong knowledge of SQL and DatabasesExcellent Partner Communication and Collaboration skillsGeneral Summary:The Technical Services Specialist is responsible for assisting...
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Customer Service Specialist
2 weeks ago
Pasig City, Philippines Xtaunch Full time-Responds to customer web queries regarding online merchandise or service orders -Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner -Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation -Create a genuine connection with our customers,...
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Pasig, Philippines One Call Away Full timePasaJob Job List 0 of 6 REFERRALS SENT company logo Non-Voice Customer Service Specialist | eCommerce Social Media Account TDCX Philippines Active Referral Fee: Php 10,000 Salary Php 28,000 - 30,000 Work Location Pasig City Employment Type Full-time Field BPO Job Description #BeMore Do you aspire for a rewarding career that lets you do more and...
