Customer Service Specialist
2 weeks ago
The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients. Responsibilities: Order Processing: Efficiently process incoming customer orders via phone, email or online platforms. Verify order accuracy, product availability, pricing information and MOQ requirements. Coordinate with concerned departments to ensure timely order fulfillment. Customer Inquiries: Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints. Provide detailed product information, pricing and minimum order quantities. Address and resolve customer concerns or issues in a timely and satisfactory manner. Communication and Coordination: Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery. Communicate order updates, delays, or changes to customers in a proactive and transparent manner. Work closely with account managers to understand specific customer requirements and preferences. Documentation and Record-Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback. Generate and review reports related to order status, customer feedback, and key performance indicators. Customer Relationship Management: Build and maintain positive relationships with key B2B clients. Proactively engage with customers to gather feedback and identify areas for improvement. Identify opportunities for upselling or cross-selling based on customer needs. Problem Resolution: Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly. Escalate complex issues to the appropriate department or management when necessary. Product Knowledge: Stay informed about product offerings, features, and industry trends. Provide reports frequently to management. Provide product recommendations and solutions based on customer needs. Customer Service Policies: Prepares outline how to create successful policies in different clients Qualifications: Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field. Experience: Previous experience in customer service, order processing, or a related field is an asset. Communication: Excellent verbal and written communication skills. Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment. Problem-Solving: Effective problem solving skills with a customer-centric approach. Team Collaboration: Ability to work collaboratively with cross-functional teams. Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite. We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr
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Customer Service Specialist
4 weeks ago
Pasig, Philippines MicroSourcing Full timePosition Customer Service Specialist Location & Work Setup Cyberscape Beta, Ortigas, Pasig. Onsite | Mid shift. Overview As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney closes (5pm Sydney time), ensuring smooth order processing, prompt support, and a high‑quality service...
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IT Service Desk
2 weeks ago
Pasig, Philippines ConneX Customer Experience Full timeCompany Information ConneX Customer Experience One San Miguel Avenue Building, Ortigas Center, Pasig City. Makati City Pasig City Metro Manila, National Capital Region 1600 Website: ConneX is a top IT and Business Process Outsourcing (BPO) company focused on streamlining operations and boosting efficiency for businesses worldwide. We deliver tailored...
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B2C Customer Service Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Oceania International Full time ₱150,000 - ₱250,000 per yearCompany DescriptionOceania International, based in Shanghai, is a leading e-commerce merchant specializing in cross-border markets since 2008. As the top Amazon seller in Shanghai Municipality, Oceania operates globally with facilities in Anhui, Canada, Britain, Europe, and the United States. The company manages over 500 diverse products across platforms...
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Junior Customer Service Specialist
2 weeks ago
Pasig, National Capital Region, Philippines enablesGROUP Full time ₱150,000 - ₱250,000 per yearWe are seeking a motivated and customer-oriented Junior Customer Service Specialist to join our eCommerce team. The ideal candidate will be responsible for providing exceptional support to our online customers, ensuring a seamless shopping experience. This role involves handling enquiries, processing orders, and resolving issues efficiently while maintaining...
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Customer Support Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱500,000 per yearWe're Hiring: Customer Support Specialist We are seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to our valued customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping others while maintaining high customer satisfaction standards....
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Customer Support Specialist
3 weeks ago
Pasig, Philippines SMS Global Technologies Inc. Full time1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs). Record and track issues in the ticketing system from creation through to resolution and closure. Monitor open tickets, escalating...
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Customer Service Specialist
2 weeks ago
Pasig, Philippines Xtaunch Full time-Responds to customer web queries regarding online merchandise or service orders -Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner -Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation -Create a genuine connection with our customers,...
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Technical Services Specialist
1 week ago
Pasig, National Capital Region, Philippines ConnectWise Full time ₱600,000 - ₱1,200,000 per yearLooking for a Technical Services Specialist with 6 months to 2 years of experience in customer reporting and data handling.Key Skills:-Experience Providing customer reports and insightsStrong knowledge of SQL and DatabasesExcellent Partner Communication and Collaboration skillsGeneral Summary:The Technical Services Specialist is responsible for assisting...
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Customer Service Specialist
2 weeks ago
Pasig City, Philippines Xtaunch Full time-Responds to customer web queries regarding online merchandise or service orders -Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner -Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation -Create a genuine connection with our customers,...
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Pasig, Philippines One Call Away Full timePasaJob Job List 0 of 6 REFERRALS SENT company logo Non-Voice Customer Service Specialist | eCommerce Social Media Account TDCX Philippines Active Referral Fee: Php 10,000 Salary Php 28,000 - 30,000 Work Location Pasig City Employment Type Full-time Field BPO Job Description #BeMore Do you aspire for a rewarding career that lets you do more and...
