Customer Service Specialist
2 weeks ago
The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients. Responsibilities: Order Processing: Efficiently process incoming customer orders via phone, email or online platforms. Verify order accuracy, product availability, pricing information and MOQ requirements. Coordinate with concerned departments to ensure timely order fulfillment. Customer Inquiries: Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints. Provide detailed product information, pricing and minimum order quantities. Address and resolve customer concerns or issues in a timely and satisfactory manner. Communication and Coordination: Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery. Communicate order updates, delays, or changes to customers in a proactive and transparent manner. Work closely with account managers to understand specific customer requirements and preferences. Documentation and Record-Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback. Generate and review reports related to order status, customer feedback, and key performance indicators. Customer Relationship Management: Build and maintain positive relationships with key B2B clients. Proactively engage with customers to gather feedback and identify areas for improvement. Identify opportunities for upselling or cross-selling based on customer needs. Problem Resolution: Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly. Escalate complex issues to the appropriate department or management when necessary. Product Knowledge: Stay informed about product offerings, features, and industry trends. Provide reports frequently to management. Provide product recommendations and solutions based on customer needs. Customer Service Policies: Prepares outline how to create successful policies in different clients Qualifications: Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field. Experience: Previous experience in customer service, order processing, or a related field is an asset. Communication: Excellent verbal and written communication skills. Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment. Problem-Solving: Effective problem solving skills with a customer-centric approach. Team Collaboration: Ability to work collaboratively with cross-functional teams. Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite. We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr
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Junior Customer Service Specialist
5 days ago
Pasig, Philippines enablesGROUP Full timeWe are seeking a motivated and customer-oriented Junior Customer Service Specialist to join our eCommerce team. The ideal candidate will be responsible for providing exceptional support to our online customers, ensuring a seamless shopping experience. This role involves handling enquiries, processing orders, and resolving issues efficiently while maintaining...
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Junior Customer Service Specialist
1 week ago
Pasig, National Capital Region, Philippines enablesGROUP Full time ₱150,000 - ₱250,000 per yearWe are seeking a motivated and customer-oriented Junior Customer Service Specialist to join our eCommerce team. The ideal candidate will be responsible for providing exceptional support to our online customers, ensuring a seamless shopping experience. This role involves handling enquiries, processing orders, and resolving issues efficiently while maintaining...
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Customer Relations Assistant
19 hours ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full time ₱250,000 - ₱500,000 per yearJob Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to...
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Customer Support Specialist
1 week ago
Pasig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱500,000 per yearWe're Hiring: Customer Support Specialist We are seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to our valued customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping others while maintaining high customer satisfaction standards....
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Customer Service Specialist
2 days ago
Pasig, Philippines Xtaunch Full time-Responds to customer web queries regarding online merchandise or service orders -Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner -Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation -Create a genuine connection with our customers,...
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Financial Services Specialist
1 week ago
Pasig, National Capital Region, Philippines Optimum Solutions Pte Ltd Full time ₱900,000 - ₱1,200,000 per yearWe Are Hiring: Specialist, Financial ServicesAn exciting opportunity is open for aSpecialist, Financial Servicesbased inManila, Philippines. This role will play a key part in supporting theoperations and customer supportof a newCash Loan productscheduled for launch inQ4 2025.About the RoleThe Specialist, Financial Services will:Operations Management :...
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Customer Service Specialist
4 weeks ago
Pasig, Philippines Risewave Consulting Inc. Full timeOn-site - Pasig 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Performance Bonus Government Mandated Benefits LOCATION: Baguio City (with free accommodation and cooked rice) Responsibilities: Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser...
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Customer Support Specialist
1 week ago
Pasig, National Capital Region, Philippines SMS Global Technologies Inc. Full time $40,000 - $60,000 per yearJoin Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...
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Technical Services Specialist
6 days ago
Pasig, National Capital Region, Philippines ConnectWise Full time ₱600,000 - ₱1,200,000 per yearLooking for a Technical Services Specialist with 6 months to 2 years of experience in customer reporting and data handling.Key Skills:-Experience Providing customer reports and insightsStrong knowledge of SQL and DatabasesExcellent Partner Communication and Collaboration skillsGeneral Summary:The Technical Services Specialist is responsible for assisting...
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Customer Service Specialist
6 days ago
Pasig Central Post Office, Philippines Comrise Full time ₱25,000 - ₱33,000 per yearJob Purpose:We are seeking a professional and detail-oriented Customer Service Specialist to support patients by answering inquiries, resolving billing issues, and collecting self-pay balances over the phone.Key Responsibilities:Respond to patient calls regarding billing, claims, and paymentsProcess credit card payments and resolve account balancesNavigate...
