Customer Support Specialist

3 days ago


Pasig, Philippines SMS Global Technologies Inc. Full time

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs). Record and track issues in the ticketing system from creation through to resolution and closure. Monitor open tickets, escalating unresolved issues to the appropriate teams or vendors, particularly those with high or critical severity levels. Collaborate with vendors to ensure quick resolution of critical issues within SLAs. Implement preventive measures to reduce recurring customer issues and enhance product reliability. Support operational delivery and participate in User Acceptance Testing (UAT) for new product releases and updates. Help improve customer support processes and documentation to ensure better service delivery. Conduct training for new clients and offer refresher sessions for existing clients on how to use the ticketing system, particularly when there are updates or changes to workflows. Bachelor's Degree in Electronics Engineering, Industrial Engineering, Computer Engineering, Information Technology, or Medical-related Degrees (Nursing, Medical Technology, etc. Proficiency in Google Workspace and/or MS Office Strong communication and problem-solving skills Seniority Level Entry level Employment Type Full-time Job Function Telecommunications Pasig, National Capital Region, Philippines Get notified about new Customer Support Specialist jobs in Pasig, National Capital Region, Philippines . Customer Service Specialist - Training & Data Management Pasay, National Capital Region, Philippines 1 week ago #J-18808-Ljbffr



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