Non-Voice Customer Service Specialist eCommerce Social Media Ac

2 weeks ago

Pasig, Philippines One Call Away Full time

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Non-Voice Customer Service Specialist | eCommerce Social Media Account
TDCX Philippines
Active




Referral Fee: Php 10,000
Salary
Php 28,000 - 30,000
Work Location
Pasig City
Employment Type
Full-time
Field
BPO
Job Description

#BeMore



Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

As a Customer Service Specialist, you will help us deliver excellent service to our partner brand by performing these tasks:

Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

Review the reported issues within agreed turnaround times and standards of quality.

Capable of coping with peaks in contact volumes during promotion seasons.

Who are we looking for?

Completed 2 years in college.

At least 2 years of technical experience supporting digital advertising/marketing, web hosting, or social media.

Experience in e-commerce or marketplace platforms is a plus.

Have strong customer service skills, verbal and written communication skills and empathy, rational decision making.

Must meet language requirements (C1).

Successful track record working in a high-volume environment.

How to Apply? Send here your application through JobsLin

Skills Required: Customer Service

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