Customer Service Specialist

2 weeks ago


Pasig City, Philippines Xtaunch Full time

-Responds to customer web queries regarding online merchandise or service orders -Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner -Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation -Create a genuine connection with our customers, identify customer concerns and needs proactively -Coordinate with the Fulfillment team/Marketplace Administrator to address issue (if any) -Upsell product to customers via live chat. Assists customers with product selection, answers basic questions, and suggest various product options that are available. -Stay up to date on all relevant company and product updates and information. QUALIFICATION: -Bachelor's degree holder -Very positive customer service attitude -Good oral and written communication skills -Good interpersonal skills -Resourceful and organized -With experience in relevant industry -Able to start work on a short notice



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