Clinical Coordinator | Healthcare Account

7 hours ago

Mandaluyong, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Check and confirm daily admissions to ensure proper documentation and workflow.
  • Gather and enter patient intake information accurately, maintaining confidentiality and compliance with HIPAA regulations.
  • Monitor and track incoming referrals from various sources to ensure timely follow-up and processing.
  • Review and validate diagnosis codes (ICD codes) to ensure accuracy for billing and clinical documentation.
  • Communicate regularly with the Intake Manager to address issues, updates, and support overall intake operations.
  • Assist in coordinating tasks related to both pre-admission (e.g., insurance checks, documentation) and post-admission follow-up.
  • At least 6 months BPO experience handling US Healthcare Insurance
  • Knowledge with ICD codes is a plus
  • Excellent verbal & written English skills
  • Amenable working onsite in Mandaluyong
  • Willing to work night shifts

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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