Customer Support | Healthcare Coordinator
2 weeks ago
Overview
ISTA Solutions is seeking an experienced Healthcare Customer Service Associate to join our team. The role involves coordinating patient care and healthcare workflows, with a focus on patient satisfaction and accuracy.
Responsibilities- Manage and maintain a minimum active caseload of 40 patients using Salesforce
- Prioritize and address case needs based on daily lists and Chatter/Notes instructions
- Handle DME orders using Parachute or another DME order system
- Arrange transportation assistance through Access a Ride
- Coordinate pharmacy prescription refills
- Identify and contact PCPs and specialists in the patient\'s area
- At least 6 months experience handling any healthcare campaign
- Proficiency in Office 365
- Excellent organizational and time management skills
- Good verbal and written English skills
- Ability to work independently and as part of a team
- Detail-oriented with a strong commitment to accuracy and quality
- Ability to adapt to evolving workflows and systems
- Amenable to work onsite in Shaw, Mandaluyong
- Willing to work night shift
- Competitive salary and benefits
- Health Insurance with free dependents
- 10% night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- Focus on growing your career path with us
- Opportunity to learn new skills
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