Event Sales Manager

Filinvest Hotel: CRIMSON RESORT & SPA BORACAY In accordance with the policies, procedure and standards of Chroma Hospitality and Crimson Resort & Spa, Boracay, and under the general guidance and supervision of the General Manager and within the limits of established Crimson Resort & Spa, Boracay policies and procedures, directs all hotel operations, and assesses, evaluates, and meets the short and long-term needs of the hotel to ensure its success. Responsibilities Generate banquet sales revenue and profitability through achievement of monthly goals/targets Strong acquisition business from Weddings, Other Socials, Corporate Residential, and Non-Residential Meeting Groups. Ensure seamless transfer of information is provided to operating departments. Work to develop, build, and maintain long‑term relationships with clients to achieve related revenue / profit and customer satisfaction goals. Maintain the highest standard of service and ensure management policies and procedures are effectively observed. Primary contact to assigned accounts and is responsible for the overall proper Account Management and banquet revenue generation for these accounts May be designated as Sales & Catering System administrator Supports and acts in accordance to the approved Banquet Sales Action Plan to boost the sales strategy. Solicit banquet business within the assigned area of assignment Socials (Weddings, OtherSocials), MICE (Meetings, Incentives, Conferences, Exhibitions/Events), Live‑out. Prepare all standard documents and correspondences required to ensure all clients requirements are met, and to ensure smooth flow of events internally. Banquet Proposal, Contract, Addendum Banquet Event Order Amendment Attend to inquiries in a timely manner. Inquiries may be received through email, mobile phone, telephone, other online channels. Coordinate impressive and well‑planned familiarization and site inspections with Banquet Sales Coordinator or Operations Team in CRSB property. Follows‑up status of tentative MICE bookings with Room Sales counterpart. Reviews signed contracts turned over by Room Sales. Handles all room accommodation assignments of Weddings and Other Socials booking, function meal and set‑up arrangements including submission of menu proposals and billing arrangements of group or event assigned by DOBE. Establishes and reviews cut‑off dates for final function room requirements, obtains the convention or meeting format/program and applies it to available public space; recommends the program or format to the meeting organizer. Whenever applicable, at the conclusion of the meeting reviews all charges with the meeting organizer through Banquet Sales Coordinator to expedite billing. Sell other hotel facilities and services as required by clients Meet with clients and attend to the details of their events (including weddings; internal meetings and external meetings, etc.) Ensure Banquet Contracts and Payments are done in a timely manner based on standard hotel policies Liaise with other departments to provide exceptional service for guests:- Executive Chef, EAM F&B/Banquet Operations Manager menu and floor plan layout within budgets.- Reservations Manager/team for allocation of room bookings.- Facilitate BEO and GIS meetings.- Provide input for hotel improvement relating to Banquet products and services. Assist with promotions and other sales activities, where requested Assist in organizing trade shows, functions and exhibitions where applicable and advised by Superiors Attend networking events that can enhance hotels contacts and business opportunities. Be updated with latest banquet trends and innovations in the corporate meetings industry, weddings, other socials, and related industry. Maintain professional relationships with local suppliers/partners. Grow network of suppliers/partners/accounts that may have the ability to recommend or refer future business clients/opportunities for the hotel. Work with Department Head to achieve departmental revenue targets. Monitor competitors banquet performance and share relevant information to keep abreast in the industry trends and market condition. Makes presence felt by customer, constantly. Must be available to solve problem and/or suggest alternatives to previous arrangements. Closely liaise with Banquet Sales Coordinator in property to oversee customer experience during their stay in the hotel and share any inputs/comments that will help the hotel perform better. Following set parameters, must be present on property to manage pre‑event up to conclusion of event depending on the needs and/or requirements of client. Maintain all sales files such as database, sales records and reports, conference calendar, traces of history and potentials. Monitor monthly account production results and come up with action plans Prepares and submits assigned daily, weekly & monthly reports Ensures Sales & Catering system has accurate and relevant information of respective accounts Follow and use standard templates of the hotel Ensure all banquet collaterals are always complete and updated Practices proper endorsement of leads to the appropriate sales personnel handling the account Champions projects as directed by superiors Disseminates sales‑related information to other departments as appropriate. Maintains a high level of exposure for the Resort in major market areas through direct sales solicitation, telephone, fax, telex, contracts, and written communications. Attends all pre and post‑conference meetings, as required Establishes and maintains effective employee relations. Ensures that all enquiries are responded promptly within 24 hours. Proactively identifies operational challenges and provide alternatives or solutions to solve these challenges Proper follow up from accounts on the status of the offers, proposal or signed contracts. Maintains professional business confidentiality. Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position. Prepares reports as necessary to develop a more informative database for improved Management decision‑making and critical evaluation of work activities. Maintains a favorable working relationship with all other Resort employees to foster and promote a cooperative and harmonious working climate. At all times, projects a favorable image of Crimson Resort & Spa Boracay to the public Practices and role‑models the Guiding Principles and Core Values of Crimson Hospitality, and ensures that the employees practice the same. Performs any other duties and tasks that may be assigned by immediate superior from time to time Qualifications College graduate (4‑year course) Course in Hotel Management or Tourism is preferred Minimum 5 years of job experience from another deluxe/5‑star resort/hotel, in Event Sales Proven track record of successfully delivering sales revenues, meeting or exceeding revenue targets, and achieving KPIs or OKRs In‑depth understanding of the hotel industry, market trends, and competitive landscape Strong selling and negotiations skills #J-18808-Ljbffr