Learning and Development Manager

Learning and Development Manager

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account.

It’s not every day you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 billion+ annual revenue company with double-digit ARR and a $93 billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest over $250 million annually to ensure their AI-enabled technology and platforms meet or exceed customer needs.

RingSense AI is RingCentral’s proprietary AI solution, designed to fit customer business needs, orchestrated for accuracy and precision, and built on open platform principles similar to their core software solutions.

This is where you come in. We’re currently looking for an experienced Learning and Development Manager:

• Align, implement, and oversee a global leadership development journey map and course catalog for people leaders and high potential individual contributors.
• Develop programs and processes supporting performance management and succession planning strategies aligned with the company's goals.
• Implement a global leadership competency framework for mid-level and front-line leaders, and individual contributors, aligned with performance systems.
• Map out training plans and calendars locally, regionally, and globally for instructor-led, virtual, self-paced, and blended learning solutions, including in-house and vendor-developed programs.
• Develop and facilitate in-person and virtual training events, educational programs, and train-the-trainer activities.
• Manage the entire lifecycle of HRBP and Learning and Development programs, including planning, execution, and evaluation.
• Lead change management efforts related to these programs, including administrative duties like creating decks, reports, and ad hoc tasks.
• Conduct regular assessments to measure program effectiveness and impact.
• Collaborate with stakeholders to identify requirements and design solutions.
• Partner with HRBPs globally to ensure compliance with local laws and policies.
• Develop an annual budget and operating plan for HRBP and Learning and Development efforts worldwide.
• Establish strong partnerships with internal and external stakeholders to ensure program success.
• Stay informed on industry trends and best practices, recommending new initiatives or improvements.
• Develop, implement, and evaluate organizational development interventions across various levels, focusing on employee engagement, culture change, team development, organizational change, coaching, talent management, leadership development, and change management.

To succeed in this role, you must have:

• 5-7 years of project and program management experience coordinating large-scale activities in a fast-paced corporate setting, with proven skills in strategic planning and resource allocation.
• Experience building, managing, and facilitating global leadership development and performance management activities.
• Experience designing and developing learning solutions, familiar with adult learning methods.
• Successful track record of creating and implementing HRBP and Learning and Development programs.
• Strong stakeholder management skills and team management experience, with effective collaboration at all organization levels.

Desired Qualifications:

• Leadership skills to inspire and motivate stakeholders, with a change leadership mindset.
• Sound judgment for timely stakeholder communication and issue visibility.
• Critical and creative thinking to translate complex problems into tangible processes and solutions.
• Project management expertise, with experience from inception to continuous improvement.
• Strategic thinking and problem-solving skills, considering long-term impacts.
• Negotiation skills to achieve mutually beneficial outcomes.
• Excellent communication and presentation skills, including facilitation.
• Strong organizational and multi-tasking abilities.
• Knowledge of HR policies and employment laws.
• Related certifications such as SHRM SCP or SPHR; additional training in COPC and Six Sigma is a plus.
• Willingness to work night shifts and in a hybrid setup (10-11 days/month in Cubao or Ortigas).

What we offer:

• Comprehensive HMO (medical and dental)
• Paid time off and sick leave
• Quarterly performance bonus
• Employee assistance and wellness programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based provider of cloud communications and collaboration solutions, serviced in the Philippines by Acquire Asia Pacific Philippines, Inc.

Acquire BPO is a global, award-winning outsourcing company with over 8,500 staff across 16 locations and remote setups, delivering services across various industries for 15+ years. We are committed to diversity and equal opportunity employment.

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