Senior Service Desk Engineer 24/7

4 days ago

Manila, National Capital Region, Philippines Zenzero Full time ₱1,200,000 - ₱2,400,000 per year

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

Responsibilities:

  • Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
  • Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
  • Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
  • Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
  • Ensure appropriate adherence to performance targets including KPIs and SLAs.
  • Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
  • Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Key Skills:

  • This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
  • Pluralsight Foundation role at Average, or above.
  • Foundation level Microsoft certification, or equivalent.
  • This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
  • Fluent in English, both written and spoken.

  • Service Desk Manager

    2 days ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱88,000 - ₱120,000 per year

    Service Desk ManagerWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and want to...

  • Level 2 Service Desk Technician

    4 days ago

    Manila, National Capital Region, Philippines STAFF X Full time ₱900,000 - ₱1,200,000 per year

    About the Company:Our client is a leading Australian provider of automation and robotics solutions, with over 30 years' experience transforming manufacturing and industrial operations. They partner with sectors including food & beverage, pharmaceuticals, renewables, construction materials, and FMCG — helping businesses lift efficiency, quality, and...

  • Service Desk

    6 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱80,000 - ₱120,000 per year

    Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (PLM BILLING ANALYST)Business Analyst with strong experience in SAP PLM, Agile PLM, and manufacturing systems (eMES/AMS). Specialize in analyzing order and billing data, investigating open sales items, and resolving system-related issues to support accurate and...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role DescriptionTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user questions and problems as well as isolating and resolving information...

  • Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Description Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user questions and problems as well as isolating and resolving...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...

  • IT Service Desk Agent

    6 days ago

    Manila, National Capital Region, Philippines CluneTech Full time ₱30,000 - ₱60,000 per year

    Clune Tech is a suite of companies providing cutting - edge solutions that simplify global business. Our technology streamline business processes such as digital sales, global payroll, tax compliance, global VAT & cross - border payments, making business better for our customer worldwide.CluneTech has been recognized as a Great Place to Work for 10...

  • Service Desk Analyst

    6 days ago

    Manila, National Capital Region, Philippines Orro Group Full time ₱1,500,000 - ₱3,000,000 per year

    Location: ManilaWork covered business hours + rostered weekendsCompetitive base + benefitsThis isn't just another Service Desk role.At Orro, we're building something different; a connected, cloud-first, automation-driven environment that's secure, reliable, and built around great people. As a Service Desk Analyst (Level 2), you play a key role in delivering...

  • Service Desk Analyst L1

    6 days ago

    Manila, National Capital Region, Philippines Wipro Limited Full time ₱1,000,000 - ₱2,500,000 per year

    Job Title: Service Desk Analyst L1 Req Id: City: Manila State/Province: Manila Posting Start Date: 11/4/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...