Senior Enterprise Support Specialist

4 days ago

Philippines ScaleGrid Full time

As a Senior Enterprise Support Specialist , you will work with both new and existing customers guiding implementations, managing high-priority escalations, and supporting strategic enterprise accounts. You'll also act as a bridge between technical support and customer success teams, ensuring customer satisfaction and helping scale mission-critical database solutions across complex environments. You’ll thrive in this role if you enjoy solving complex problems, building relationships with technical stakeholders, and learning continuously across a variety of platforms and technologies. ScaleGrid was built by database experts to provide enterprise-grade Database-as-a-Service (DBaaS) hosting solutions and powerful management tools. Our fully managed platform is used by thousands of developers, startups, and enterprise businesses, including VMWare, Atlassian, and Sony, and handles all of your database operations at any scale. What you get to do: Assist customers with technical onboarding, data migrations, and deployment for new customers, ensuring smooth adoption of ScaleGrid solutions. Own and resolve complex technical support issues related to cloud database deployments (Mongo, Redis, PGSQL, MySQL). Serve as a primary escalation point for advanced technical issues and work cross-functionally with other teams (Sales, Engineering, etc.) for timely resolution. Maintain clear and empathetic communication with enterprise customers throughout the escalation lifecycle. Document incidents, resolutions, and root causes to contribute to knowledge base. Collaborate with Sales Engineers and Product Teams to tailor solutions that meet unique enterprise requirements. Provide ongoing technical guidance and product expertise to strategic accounts. Proactively monitor customer environments, identify potential risks or inefficiencies, and offer actionable recommendations. Respond to customer tickets through our support platform (e.g. Zendesk). Debug complex issues including database errors, and performance bottlenecks. Create internal and external documentation including new knowledge base articles. What You'll Bring 3+ years in an implementation, or solutions engineering role for enterprise software products. Excellent problem-solving and diagnostic skills, with a strong understanding of infrastructure and application layers. Experience with SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Redis). Familiarity with major cloud providers (AWS, GCP, Azure). Comfortable working in a 24/7 global support environment with rotating on-call shifts. Strong communication skills in fluent English — written and verbal. Nice to have: Experience supporting enterprise customers or acting as a technical advisor/account manager. Hands-on experience with Linux/Unix administration. Understanding of database performance tuning and high availability configurations. Experience using CRM or support tools like Zendesk, and Jira. Bachelor’s degree in Computer Science, IT, or a related field. Seniority level Mid-Senior level Employment type Full-time #J-18808-Ljbffr

  • Enterprise Provisioning Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Enterprise Provisioning Support Specialist job... Makati, National Capital Region Confidential Posted 19 days ago Job Description Overview (Job Alert) Customer Support Associate Hey there! Yes, YOU. We are in need of YOU! A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work...

  • Senior Application Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Senior Application Support Specialist – OpenText (Makati, NCR) OPENTEXT - THE INFORMATION COMPANY As the Information Company, OpenText creates software solutions and delivers services that redefine the future of digital. Be part of a team that leads in Enterprise Information Management. The Opportunity Provide production monitoring of data, perform error...

  • IT Support Specialist

    3 weeks ago

    , , Philippines Bold Business Full time

    Overview We are seeking an experienced and proactive IT Support Specialist to oversee daily IT operations and ensure the stability, integrity, and efficiency of our technology infrastructure. This role will be instrumental in managing a team of IT professionals, guiding the implementation of IT solutions, and ensuring high-quality technical support across...

  • IT Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Cato Networks Full time

    Overview Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and...

  • IT Senior Security Specialist

    2 days ago

    , , Philippines Ocean Tide Partners, Inc. Full time

    About the job IT Senior Security Specialist IT Senior Security Specialist Position Summary We are seeking an experienced Senior Security Engineer with specialized expertise in security patch management to join our dynamic cybersecurity team. The successful candidate will be responsible for designing, implementing, and maintaining our Palo Alto Networks...

  • Senior Support Engineer

    7 days ago

    , , Philippines Alex Solutions Full time

    Overview Join to apply for the Senior Support Engineer role at Alex Solutions . The future is going to be defined by data. That's why we've assembled a team of talented professionals to create a simple, social and self-managing data platform for organisations of all sizes. Alex Solutions is an Australian-owned software company that is bringing innovation...

  • Enterprise Architect

    5 days ago

    Philippines MERALCO Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Enterprise Architect develops, implements, maintains, and continuously improves the enterprise architecture framework and roadmap of the organization. This position orchestrates the planning, governance, and execution of enterprise architecture strategies to ensure that digital transformation initiatives are integrated and aligned with the...

  • IT Operations Specialist

    2 weeks ago

    Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year

    :We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...

  • APPLICATION SUPPORT SPECIALIST

    2 days ago

    , CENTRAL VISAYAS, Philippines Prince Retail Group of Companies Full time

    JOB SUMMARY JOB SUMMARY: The Enterprise Application Support Specialist provides essential technical assistance and support for the organization's enterprise applications. This role is responsible for addressing user inquiries, troubleshooting issues, and collaborating with the support team to ensure smooth application operation. RESPONSIBILITIES Assisting...

  • Senior Technical Support Specialist

    3 weeks ago

    , Pampanga, Philippines Buscojobs Full time

    Job Description Position: Support Desk Specialist Schedule: 8pm to 5am Work set-up: On-site (Clark, Pampanga) Company Background: RadiusPoint was created to innovate the industry as an Expense Management company specializing in Telecom, Wireless, and Utility invoices. Our technology-based software and process-driven solution accelerated the...