Senior Enterprise Support Specialist

4 weeks ago

Philippines ScaleGrid Full time

As a Senior Enterprise Support Specialist , you will work with both new and existing customers guiding implementations, managing high-priority escalations, and supporting strategic enterprise accounts. You'll also act as a bridge between technical support and customer success teams, ensuring customer satisfaction and helping scale mission-critical database solutions across complex environments. You’ll thrive in this role if you enjoy solving complex problems, building relationships with technical stakeholders, and learning continuously across a variety of platforms and technologies. ScaleGrid was built by database experts to provide enterprise-grade Database-as-a-Service (DBaaS) hosting solutions and powerful management tools. Our fully managed platform is used by thousands of developers, startups, and enterprise businesses, including VMWare, Atlassian, and Sony, and handles all of your database operations at any scale. What you get to do: Assist customers with technical onboarding, data migrations, and deployment for new customers, ensuring smooth adoption of ScaleGrid solutions. Own and resolve complex technical support issues related to cloud database deployments (Mongo, Redis, PGSQL, MySQL). Serve as a primary escalation point for advanced technical issues and work cross-functionally with other teams (Sales, Engineering, etc.) for timely resolution. Maintain clear and empathetic communication with enterprise customers throughout the escalation lifecycle. Document incidents, resolutions, and root causes to contribute to knowledge base. Collaborate with Sales Engineers and Product Teams to tailor solutions that meet unique enterprise requirements. Provide ongoing technical guidance and product expertise to strategic accounts. Proactively monitor customer environments, identify potential risks or inefficiencies, and offer actionable recommendations. Respond to customer tickets through our support platform (e.g. Zendesk). Debug complex issues including database errors, and performance bottlenecks. Create internal and external documentation including new knowledge base articles. What You'll Bring 3+ years in an implementation, or solutions engineering role for enterprise software products. Excellent problem-solving and diagnostic skills, with a strong understanding of infrastructure and application layers. Experience with SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Redis). Familiarity with major cloud providers (AWS, GCP, Azure). Comfortable working in a 24/7 global support environment with rotating on-call shifts. Strong communication skills in fluent English — written and verbal. Nice to have: Experience supporting enterprise customers or acting as a technical advisor/account manager. Hands-on experience with Linux/Unix administration. Understanding of database performance tuning and high availability configurations. Experience using CRM or support tools like Zendesk, and Jira. Bachelor’s degree in Computer Science, IT, or a related field. Seniority level Mid-Senior level Employment type Full-time #J-18808-Ljbffr

  • IT Support Specialist

    7 days ago

    , , Philippines Bold Business Full time

    Overview We are seeking an experienced and proactive IT Support Specialist to oversee daily IT operations and ensure the stability, integrity, and efficiency of our technology infrastructure. This role will be instrumental in managing a team of IT professionals, guiding the implementation of IT solutions, and ensuring high-quality technical support across...

  • IT Senior Support Specialist

    2 weeks ago

    , Metro Manila, Philippines JBW Managed Services and Consulting Corp Full time

    IT Senior Support Specialist - MS365 and ServiceNow Administrator Job Responsibilities – IT Senior Support Specialist - MS365 and ServiceNow Administrator ESSENTIAL DUTIES AND RESPONSIBILITIES Platform-Focused Technical Support Provide advanced troubleshooting and resolution for issues related to Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)...

  • Senior IT Support Specialist

    4 days ago

    , Pampanga, Philippines CO Careers Full time

    Senior IT Support Specialist – CO Careers Overview Join CO Careers as a Senior IT Support Specialist at Clark Outsourcing , located in the Clark Business Park, Pampanga. You will provide technical support to end‑users, maintain IT infrastructure, and deliver excellent customer service. Key Responsibilities Provide Tier 1 and Tier 2 support via phone,...

  • IT Senior Security Specialist

    3 weeks ago

    , , Philippines Ocean Tide Partners, Inc. Full time

    About the job IT Senior Security Specialist IT Senior Security Specialist Position Summary We are seeking an experienced Senior Security Engineer with specialized expertise in security patch management to join our dynamic cybersecurity team. The successful candidate will be responsible for designing, implementing, and maintaining our Palo Alto Networks...

  • Enterprise CRM Business Partner

    7 days ago

    , Metro Manila, Philippines GCash Full time

    Join to apply for the Enterprise CRM Business Partner role at GCash Join to apply for the Enterprise CRM Business Partner role at GCash Get AI-powered advice on this job and more exclusive features. Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by...

  • IT Operations Specialist

    2 weeks ago

    Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year

    :We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...

  • APPLICATION SUPPORT SPECIALIST

    3 weeks ago

    , CENTRAL VISAYAS, Philippines Prince Retail Group of Companies Full time

    JOB SUMMARY JOB SUMMARY: The Enterprise Application Support Specialist provides essential technical assistance and support for the organization's enterprise applications. This role is responsible for addressing user inquiries, troubleshooting issues, and collaborating with the support team to ensure smooth application operation. RESPONSIBILITIES Assisting...

  • Senior Support Engineer

    4 weeks ago

    , , Philippines Alex Solutions Full time

    Overview Join to apply for the Senior Support Engineer role at Alex Solutions . The future is going to be defined by data. That's why we've assembled a team of talented professionals to create a simple, social and self-managing data platform for organisations of all sizes. Alex Solutions is an Australian-owned software company that is bringing innovation...

  • Enterprise Architect

    4 days ago

    Philippines MERALCO Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Enterprise Architect develops, implements, maintains, and continuously improves the enterprise architecture framework and roadmap of the organization. This position orchestrates the planning, governance, and execution of enterprise architecture strategies to ensure that digital transformation initiatives are integrated and aligned with the...

  • Systems Engineer

    7 days ago

    , Metro Manila, Philippines Fortinet Full time

    Join to apply for the Systems Engineer (Enterprise) - Philippines role at Fortinet Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Systems Engineer (Enterprise) - Philippines role at Fortinet Job DescriptionLocation: Manila (Philippines)Join Fortinet, a cybersecurity pioneer with over two decades of...