Service Desk Specialist

5 days ago

Taguig, Philippines Tata Consultancy Services Full time

Desired Competencies (Technical/Behavioural Competency) Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts Accountable to answer customer requests and assisting customer either by Teams calls/email/chat/web or over the phone Should be flexible for voice support Ability to understand customer issue and route to appropriate team Must be a strong cross-team collaborator Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's Good to have: MCP & ITIL Certification Responsibility of / Expectations from the Role Should posses’ good communication skills. Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues. Tata Consultancy Services is seeking a highly skilled and motivated individual for the position of Service Desk Specialist. The successful candidate will be responsible for providing exceptional customer service and technical support to clients. We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr

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