Technical Services Specialist

3 weeks ago

Pasig, Philippines ConnectWise Full time

Overview The Technical Services Specialist at ConnectWise assists partners in diagnosing and resolving product issues or questions. This role works with cross-functional teams to troubleshoot, resolve, and document partner issues. Key Skills Experience providing customer reports and insights Strong knowledge of SQL and databases Excellent partner communication and collaboration skills Responsibilities Provide support to the Technical Support teams with attention to detail Research, analyze, and document findings Influence others within the Technical Services team through explanation of facts, policies, and practices Communicate with partners or customers regarding reported issues via email, phone, chat, and remote sessions Identify and escalate situations requiring urgent attention to appropriate teams Document partner interactions, troubleshooting, and results in a clear and concise manner and report status to the appropriate team Maintain knowledge of technology innovations and trends Perform regular queue reviews to stay up to date on issues Knowledge, Skills, and Abilities Required Ability to work independently on projects and processes with general supervision Practical knowledge of the applicable work area Ability to adapt and understand new technology/processes as per partner requirements Strong desire to help partners and peers Excellent written and verbal communication skills Strong interpersonal skills and ability to work with multiple cross-functional teams Organized with strong attention to detail Educational/Vocational/Previous Experience Bachelor’s degree in related field or equivalent business experience 2+ years of relevant experience Preferred: 1+ years of experience in a technical-service oriented position Working Conditions 0-10% travel may be required Seniority level Entry level Employment type Full-time Job function Product Management, Consulting, and Customer Service Industries: Software Development and IT Services and IT Consulting #J-18808-Ljbffr

  • Technical Services Specialist

    6 days ago

    Pasig, National Capital Region, Philippines ConnectWise Full time ₱600,000 - ₱1,200,000 per year

    Looking for a Technical Services Specialist with 6 months to 2 years of experience in customer reporting and data handling.Key Skills:-Experience Providing customer reports and insightsStrong knowledge of SQL and DatabasesExcellent Partner Communication and Collaboration skillsGeneral Summary:The Technical Services Specialist is responsible for assisting...

  • Technical Specialist

    2 weeks ago

    Pasig, Philippines San Miguel Corporation Full time

    The Technical Specialist – Wastewater and Environmental Management is responsible for the evaluation, technical assessment, and continuous improvement of wastewater and sewage treatment operations across all San Miguel Foods facilities nationwide. This role ensures compliance with environmental regulations, promotes operational efficiency, and drives...

  • Technical SEO Specialist

    4 weeks ago

    Pasig, Philippines Plumber Marketing USA Full time

    Join to apply for the Technical SEO Specialist role at Plumber Marketing USA . Overview We are seeking a results-driven Technical SEO Specialist to join our team. This role is crucial to our SEO department, which is responsible for identifying and implementing improvements that enhance website performance, crawlability, indexability, and overall organic...

  • Technical Support Specialist

    2 days ago

    Pasig, National Capital Region, Philippines AMTI (Accent Micro Technologies Inc.) Full time ₱150,000 - ₱250,000 per year

    TheTechnical Support Specialistis responsible for ensuring the quality, completeness, and functionality of all technical items and equipment for delivery, pull-out, rental, demo, and service use. The role includes conducting quality checks, verifying documentation accuracy, and maintaining organized records to support efficient operations and excellent...

  • Medical Technical Support Specialist

    1 day ago

    Pasig, Philippines Risewave Consulting Inc. Full time

    Overview We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers,...

  • Customer Service Support Specialist

    2 weeks ago

    Pasig, Philippines CPI Management Services Full time

    About the role The Customer Service Support Specialist will play a crucial role in providing exceptional customer service and support to clients of CPI Management Services, one of the leading retail and consumer products companies in the Philippines. This full‑time position is based in Pasig City, Metro Manila, and will be an integral part of the customer...

  • Technical Documentation Specialist

    2 weeks ago

    Pasig, Philippines LevelUp Full time

    Overview LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and...

  • Technical Writer

    2 weeks ago

    Pasig, National Capital Region, Philippines National Data and Surveying Services Inc Full time $104,000 - $130,878 per year

    Position Summary: The Technical Writer is responsible for creating clear, concise, and user-friendly documentation for our automated processes. This role is crucial for ensuring that complex technical information is accessible to both technical and non-technical audiences. The ideal candidate is an expert communicator with a strong technical aptitude and the...

  • IT Technical Support

    2 weeks ago

    Pasig, Philippines Intelegencia Full time

    On-site - Pasig 1-3 Yrs Exp Diploma Full-time Job Description We are looking for a Technical Support Specialist who is passionate about helping customers and resolving technical issues. You will support our law enforcement clients by ensuring their systems are running efficiently and that any issues are resolved in a timely manner. Government Mandated...

  • Technical Service Supervisor

    2 weeks ago

    Pasig, Philippines Career Connect Full time

    Job Description Focus on asset servicing and repair for both office and field-based concerns Service support to the malls Technical writing Technical team supervision, scheduling and deployment Technical liaison for operations Regional Technical Service Engineer coordination Assist in supplier coordination Part/s procurement of critical parts IT equipment...