Medical Technical Support Specialist

1 week ago

Pasig, Philippines Risewave Consulting Inc. Full time

Overview

We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance.

This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role.

Responsibilities
  • Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals
  • Troubleshoot and resolve technical issues related to instrument performance, software, or user application
  • Document cases, resolutions, and follow-up actions in the ticketing system
  • Collaborate with field service engineers and product specialists to escalate and resolve complex issues
  • Maintain product knowledge through continuous learning and training sessions
  • Ensure timely and accurate communication with internal and external stakeholders
Qualifications
  • 3 to 5 years of experience in Medical Technology , Clinical Laboratory , or related IVD field
  • Strong understanding of clinical laboratory workflows and diagnostic equipment
  • Good English communication skills – both verbal and written
  • Experience in technical support, customer service, or field engineering is an advantage
  • Open to Field Engineers in the IVD industry who are willing to shift into a technical support role
  • Strong analytical and problem-solving skills
  • Proficiency in using support tools, CRM systems, or remote troubleshooting platforms is a plus
  • Willingness to work flexible hours depending on customer needs or global support requirements
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