Medical Technical Support Specialist

1 day ago

Pasig, Philippines Risewave Consulting Inc. Full time

Overview We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance. This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role. Responsibilities Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals Troubleshoot and resolve technical issues related to instrument performance, software, or user application Document cases, resolutions, and follow-up actions in the ticketing system Collaborate with field service engineers and product specialists to escalate and resolve complex issues Maintain product knowledge through continuous learning and training sessions Ensure timely and accurate communication with internal and external stakeholders Qualifications 3 to 5 years of experience in Medical Technology , Clinical Laboratory , or related IVD field Strong understanding of clinical laboratory workflows and diagnostic equipment Good English communication skills – both verbal and written Experience in technical support, customer service, or field engineering is an advantage Open to Field Engineers in the IVD industry who are willing to shift into a technical support role Strong analytical and problem-solving skills Proficiency in using support tools, CRM systems, or remote troubleshooting platforms is a plus Willingness to work flexible hours depending on customer needs or global support requirements #J-18808-Ljbffr

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