Learning & Capability Development Manager

4 weeks ago

Taguig, Philippines FWD Insurance Full time

Overview Learning & Capability Development Manager at FWD Insurance. Responsible for managing Bancassurance learning programs, delivering the BEST orientation for new sales hires, and supporting ongoing capability-building initiatives. This role acts as an individual contributor delivering structured training modules, refining content, and monitoring training impact. The Manager collaborates with sales leaders and the Learning & Capability Development Head to ensure training interventions support immediate readiness and long-term sales capability goals. Responsibilities Program Delivery & Execution: Facilitate the orientation for all new Bancassurance sales hires; deliver structured training on product knowledge, commission policies, compliance, and exam readiness; support refresher and upskilling sessions for sales leaders and teams; refine and adapt training content to meet participant needs and sales priorities; develop supplementary modules on selling techniques, customer engagement, and people management skills; leverage digital tools and adult learning methodologies to strengthen impact. Monitoring & Reporting: Track new hire progress, IC exam readiness, and BEST outcomes; report training effectiveness and recommend process improvements; provide data-driven insights to Sales Leadership and the Learning & Capability Head. Stakeholder Engagement: Collaborate with Area and Regional Sales Heads to ensure training relevance; serve as the point of contact for feedback and escalations on new hire and capability training; ensure current and future leaders are equipped to drive team performance and organizational growth; stay updated on bancassurance products, regulations, and training innovations; recommend new approaches to improve timeliness, productivity, and learning engagement. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Training Industries: Insurance, Banking, and Professional Training and Coaching Note: the description includes references to multiple related roles and locations as part of a broader job listing page; the core role described here focuses on Learning & Capability Development Manager responsibilities for Bancassurance training initiatives. #J-18808-Ljbffr

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