Learning and Development Specialist

1 week ago

Taguig, National Capital Region, Philippines Novateur Coffee Concepts Inc. Full time ₱900,000 - ₱1,200,000 per year

This role is a strategic partner in strengthening organizational capability and employee effectiveness. The L&D Specialist will design, facilitate, and evaluate global and localized training programs aligned with business goals, while also driving hands-on learning through
immersions, mystery shopper programs, store visits, and coaching
.

Key responsibilities include:

Designing and facilitating onboarding, customer service, sales, and product trainings

Managing immersion programs and on-site learning

Overseeing the mystery shopper program and integrating insights into performance

Monitoring training effectiveness and providing actionable feedback

Supporting brand standards through coaching, reporting, and cross-team collaboration

If you're passionate about
building capabilities, driving customer experience, and shaping organizational growth
, this role is for you

Knowledge (what people know):

  • Bachelor's degree in Business Administration, Human Resources, Marketing, or a  related field
  • Principles of adult learning and effective learning methodologies
  • Familiarity with coffee products, accessories, and machines (an advantage)

Experience
(what people have done):

  • Minimum of 3 years working experience training, learning and development, or a related field
  • Experience in designing and facilitating core training programs in a corporate or customer-centric environment

Competencies (what people can do):

  • Effective Presentation & Communication
  • Coaching Skills
  • Attention to Detail
  • Planning and Organizing
  • Results-Driven

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