Manager / Sr. Manager – Process Improvement (Service Excellence)
3 weeks ago
Job Description The Service Excellence Manager/Sr. Manager is responsible for leading and executing Six Sigma and Lean initiatives to drive measurable improvements in cost efficiency, customer experience, and operational performance. Reporting to the Senior Director, this role partners with senior leaders to identify challenges, conduct fact‑based analyses, and implement process improvements across multiple operational functions. Key Responsibilities Lead high‑impact process improvement projects across operations, training, quality, and workforce management Drive initiatives to improve client metrics, customer lifetime value, and financial outcomes Support service delivery teams in achieving platinum standards through analysis and improvement projects Conduct compliance audits against contractual, government, and organizational requirements Develop dashboards and governance tools to monitor projects and outcomes Partner with site/client leaders to uphold compliance and drive operational excellence Qualifications & Skills Required Bachelor’s degree in any field 5–8 years of experience in BPO (collections or banking accounts) Minimum 5 years managerial experience in BPO operations Six Sigma Greenbelt/Blackbelt and/or Lean Sigma certification Strong background in process improvement and project management Experience in stakeholder management and change management Knowledge in managing collections accounts Excellent communication, analytical, and leadership skills Experience & Salary Work Experience: 5 to 8 years (BPO collections/banking) Salary Range: ₱150,000 – ₱180,000 (All‑in, with quarterly incentives + relocation assistance) #J-18808-Ljbffr
-
Senior Service Excellence Manager
4 weeks ago
, Pampanga, Philippines Private Advertiser Full timeThe Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer...
-
Senior Service Excellence Manager
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines Private Advertiser Full time $60,000 - $120,000 per yearThe Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer...
-
Process Improvement Manager
3 weeks ago
, , Philippines HRTx Inc. Full timeProcess Improvement Manager (Audit | CPA) Job Summary: The Process Improvement Manager is responsible for evaluating the adequacy and effectiveness of the company's internal controls, processes, and compliance procedures. The role involves identifying risks, gaps, and inefficiencies, and recommending actionable improvements to enhance compliance, operational...
-
Senior Training Manager
3 weeks ago
, Pampanga, Philippines Asurion Full timeOverview The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration. Responsibilities Lead a team of technically savvy Learning and Development...
-
Sr. Project Manager
2 weeks ago
, , Philippines HiPaaS Inc. Full timeJoin to apply for the Sr. Project Manager role at HiPaaS Inc. . HiPaaS helps healthcare organizations improve efficiency by streamlining EHR workflows, enabling seamless interoperability, and leveraging AI to reduce administrative burdens and enhance patient care. Role Overview The PM will lead the planning, execution, and delivery of projects involving...
-
Technical Services Sr Manager
3 weeks ago
, , Philippines HRTx Inc. Full time1 month ago Be among the first 25 applicants We are looking for an experienced Senior Manager for Technical Support Services to lead engineering and technical support functions across FMCG supply chain operations. This is a leadership role focused on ensuring smooth and reliable technical operations across multiple facilities. Key Responsibilities Lead and...
-
, , Philippines Innodata Inc. Full timeService Delivery/ Sr. Operations/Project/ Program Manager - AI/LLM Projects Position Summary In this position, you’ll manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW, promptly identify and resolve...
-
Quality Analyst
3 weeks ago
, , Philippines ExlService Holdings, Inc. Full timeQuality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence Job Info Job Identification 4067 Posting Date 09/24/2025, 01:31 PM Job Role Business Process & Service Excellence - Quality Excellence Experience (In Years) 0-3 Job Description We are seeking a highly organized and detail-oriented Quality Analyst to join our team....
-
Assistant Vice President-Business Process
3 days ago
, Metro Manila, Philippines EXL Full timeAssistant Vice President-Business Process & Service Excellence -Quality Excellence Responsibilities Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality...
-
HR MANAGER
4 weeks ago
, Pampanga, Philippines RELIABLE LABOR SERVICE PROVIDER INC Full timeJob Qualifications Recruiting: Overseeing the hiring process, including interviewing and selecting new staff Managing talent: Working with executives to ensure employees are performing well and delivering value Advising executives: Consulting with top executives on strategic planning and workplace policies Facilitating communication: Helping to resolve...