Quality Analyst

4 weeks ago


Philippines ExlService Holdings, Inc. Full time

Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence Job Info Job Identification 4067 Posting Date 09/24/2025, 01:31 PM Job Role Business Process & Service Excellence - Quality Excellence Experience (In Years) 0-3 Job Description We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Responsibilities Conduct evaluations and data analysis to ensure quality standards are met Collaborate effectively with cross-functional teams to identify areas for process improvement Assist in developing and implementing action plans to enhance organizational processes Participate in client discussions, providing insights and clarifications as needed Support ongoing operational improvements to increase efficiency and effectiveness Ensure all reports and documentation are accurate, timely, and compliant with policies Work diligently to complete all assigned tasks, including overtime when necessary Uphold strong work ethics, punctuality, and attendance Use critical thinking to reason out issues based on process policies rather than emotions Maintain a keen eye for detail to identify discrepancies or areas of concern Communicate effectively with team members and clients, fostering a collaborative environment Stay updated on organizational processes and quality assurance best practices Contribute to a positive team environment with a people-oriented approach #J-18808-Ljbffr


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