Senior Service Excellence Manager

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer...

Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...

Job Description Continuously and consistently write technical documentation, job aids, troubleshooting guides, and other IT artifacts as part of Knowledge Management. Responsible for implementing all IT tasks of Ground & Back Office Technology Services. Determine areas of opportunity for the IT operations and execute on the appropriate steps to improve on...

Sutherland is seeking an organized and reliable person to join us as a Process Excellence & Digital Transformation Leader (Banking Vertical). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities:...

Overview Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager for Service Excellence! The Process Improvement Sr. Manager will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are...

About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming,...

Job Description: The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint...

Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence Job Info Job Identification 4067 Posting Date 09/24/2025, 01:31 PM Job Role Business Process & Service Excellence - Quality Excellence Experience (In Years) 0-3 Job Description We are seeking a highly organized and detail-oriented Quality Analyst to join our team....

Urgent Hiring! Role: Sr. Manager – Process Improvement (Service Excellence) Industry: Telco & Media Location: Clark, Pampanga Work Setup: Onsite Schedule: Flexible Start Date: ASAP Salary: PHP 180,000 base + PHP 20,650 allowance + sign-on bonus Qualifications Lean Six Sigma Greenbelt Certified (minimum) Experience managing Telco and Media accounts Proven...