Senior Service Excellence Manager
4 weeks ago
The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management. If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity Key responsibilities Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction Support Focus Metrics activities with the site assigned Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements) Team up with site/client leaders in upholding compliance in all organization policies and standard procedures Validate control plans and governance processes set up in the business Maintain and publish OE dashboards (like projects, OE action item tracker, etc.) Minimum qualifications Earned a Bachelor’s Degree in any field LSS Greenbelt Certified- minimum Experience in managing Telco and Media accounts Minimum 10 years of BPO experience. At least 5 years’ experience in a Process Improvement capacity Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations Experience in change management, stakeholder management, and influencing people without authority Excellent Project Management skills Strong background on process development and improvement Capacity to think strategically and innovatively Minimum tenure of at least 2 years in last 2 organizations Completed GB projects for KPI Improvement such as CSAT, AHT etc. Must be at least an incumbent Manager or current Sr. Manager #J-18808-Ljbffr
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, Pampanga, Philippines Gratitude Inc Full timeJob Description The Service Excellence Manager/Sr. Manager is responsible for leading and executing Six Sigma and Lean initiatives to drive measurable improvements in cost efficiency, customer experience, and operational performance. Reporting to the Senior Director, this role partners with senior leaders to identify challenges, conduct fact‑based...
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Senior Service Excellence Manager
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines Private Advertiser Full time $60,000 - $120,000 per yearThe Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer...
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Quality Analyst
3 weeks ago
, , Philippines ExlService Holdings, Inc. Full timeQuality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence Job Info Job Identification 4067 Posting Date 09/24/2025, 01:31 PM Job Role Business Process & Service Excellence - Quality Excellence Experience (In Years) 0-3 Job Description We are seeking a highly organized and detail-oriented Quality Analyst to join our team....
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Finance Center of Excellence Accountant
3 weeks ago
, Pampanga, Philippines Federal Express (FedEx) Full timeFinance Center of Excellence Accountant As a Finance Center of Excellence Accountant you willact as a technical expert on complex and specialist subject(s), support management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals, and support or lead projects by applying...
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Senior Accountant
4 weeks ago
, Pampanga, Philippines Boomering inc Full timePosition Details Position Title: Senior Accountant Work Set-up: Work From Home or Office Salary: Php 80,000 - Php 110,000 Schedule: 9:00 AM – 5:30 PM PH Time Job Overview We’re looking for a highly skilled Senior Accountant to join our team supporting a reputable Australian accounting firm. The ideal candidate has extensive experience in Australian...
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Senior Accountant
4 weeks ago
, Pampanga, Philippines Cloudstaff Full timeWe’re Hiring: Senior Accountant! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for an Senior Accountant to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce...
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Compliance Specialist
3 weeks ago
, Metro Manila, Philippines Eden Senior Care Full timeCompliance Specialist – Collections Time Zone : 9 AM to 5 PM Central Standard Time (CST) About Eden Senior Care: Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that...
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Senior Process Excellence Director
2 weeks ago
, , Philippines TaskUs Full time.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business...
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Senior Bookkeeper
4 weeks ago
, Pampanga, Philippines TOA Global Full timeSENIOR BOOKKEEPER Location : Clark, Tarlac, Cebu, Manila - Philippines (Onsite) Shift : 7:00 AM - 4:00 PM PHT Experience Required: Minimum 5 years' bookkeeping in an Australian accounting firm or SME Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global...
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Senior Auditor | Onsite | CPA
2 weeks ago
, Pampanga, Philippines TOA Global Full timeSenior Auditor | Onsite | CPA & External Audit At TOA Global, we are committed to empowering individuals to excel in their careers and communities. Our global footprint spans Australia, New Zealand, North America, and the Philippines, supporting clients in the accounting industry. About the Role The Senior Auditor is responsible for supervising and...
