Senior Training Manager

3 weeks ago

Pampanga Philippines Asurion Full time

Overview

The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration.

Responsibilities
  • Lead a team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple geographies (Cebu/Iloilo, Clark/Nuvali) who implement the new expert onboarding training and continuous education experiences
  • Partner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designed
  • Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding
  • Manage multiple cross-functional learning and performance support projects
  • Implement a framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs
  • Facilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementation
  • Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors
  • Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans
Experience
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups
  • Develop and implement performance measurements on training effectiveness
  • Knowledge of Asurion principles and processes for providing customer and personal services
  • Inductive reasoning skills including the ability to combine pieces of information to form general rules or conclusions as well as finding relationships among seemingly unrelated events
  • Creativity and the ability to look at the same situation in new and unconventional ways
  • Capable of working in an autonomous, fast paced environment yet still set priorities and meet deadlines
  • Successfully manage multiple strategic and analytic projects concurrently keeping awareness alignment of cross-functional processes and procedures
Desired Qualifications
  • Bachelor’s Degree OR equivalent combination of education and experience
  • At least 3+ years of Sr. Management experience in people leadership in a training capacity
  • 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
  • 2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big data
  • 3+ years’ experience with administrative duties including submitting IT tickets and managing data
  • Willing to work onsite and work on flexible schedules
#J-18808-Ljbffr

  • Senior Training Specialist

    3 weeks ago

    , Pampanga, Philippines Sutherland Full time

    As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. You are also expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. Fill out accurate reports. Establish and maintain communication with clients and/or team members;...

  • Training Manager

    2 weeks ago

    , Pampanga, Philippines Asurion Full time

    DUTIES & RESPONSIBILITIES: Potentially lead a virtual team of technically savvy learning and development specialists spanning multiple US geographies who implement the new agent onboarding training and continuous education experiences Partner with IDT team to ensure the vision, the look and feel of Asurion in material designed Develop and manage new...

  • Senior Operations Manager

    4 days ago

    , Pampanga, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming,...

  • Training Manager

    3 weeks ago

    , , Philippines dnata Travel Group Full time

    Job Summary: The Training Manager is responsible for designing, implementing, and managing training programs that enhance the skills, knowledge, and performance of Global Operations staff. This role plays a key part in ensuring high-quality customer service by delivering effective onboarding, upskilling, and continuous learning initiatives. The Training...

  • Project Manager/ Senior Executive Assistant

    2 days ago

    , Pampanga, Philippines Boomering inc Full time

    This is a remote position. Position Title: Project Manager/Senior Executive Assistant Work Set-up: Hybrid Schedule: Monday to Friday Salary: Full-Time: Php 50,000.00 – Php 60,000.00 JOB DESCRIPTION FOR A PROJECT MANAGER/SENIOR EXECUTIVE ASSISTANT Duties and Responsibilities of a Project Manager/Senior Executive Assistant: Independently perform a full range...

  • Senior Seo Manager

    3 weeks ago

    , Pampanga, Philippines Buscojobs Full time

    Digital Marketing Assistant Posted 1 day ago Job Description The Role We're looking for a Digital Marketing Assistant to support our campaigns and client projects. This role is perfect for someone eager to learn, detail-oriented, and passionate about all things digital marketing. You'll work closely with our marketing team on a wide range of activities,...

  • Training Manager

    5 days ago

    Philippines WNS Global Services, Inc. Full time ₱120,000 - ₱180,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Accounts Analyst

    4 days ago

    , Pampanga, Philippines SYSGEN RPO Full time

    Position: Sr. Accounts Analyst/Sr. Onboarding Specialist About the Role We’re looking for an experienced Senior Onboarding Specialist who will play a key role in ensuring the smooth transition of new clients into our accounting and bookkeeping systems. You’ll collaborate closely with Client Managers to manage onboarding processes, refine workflows, and...

  • Senior Account Analyst

    1 week ago

    , Pampanga, Philippines Sysgen RPO, Inc. Full time

    Position: Sr. Accounts Analyst/Sr. Onboarding Specialist We’re looking for an experienced Senior Onboarding Specialist who will play a key role in ensuring the smooth transition of new clients into our accounting and bookkeeping systems. You’ll collaborate closely with Client Managers to manage onboarding processes, refine workflows, and ensure seamless...

  • Training Manager

    2 weeks ago

    Philippines UpSkill MNL, Inc. Full time ₱480,000 - ₱540,000 per year

    Evaluate current training needs and performance data to identify areas for improvement.Design and implement comprehensive training programs, including orientation, product knowledge, and sales techniques.Facilitate both in-person and virtual training sessions using various methods like gamification, group activities, or case studies.Develop and update...