Sales Support Coordinator

Overview Job Purpose The Sales Support Coordinator is a vital member of the Goway Travel team, responsible for providing essential administrative and operational support to our destination specialists. This role requires strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and contributing to process improvements, the Sales Support Coordinator plays a crucial role in driving the success of our sales operations. Job Details Job Type : Full Time, Permanent Location : Manila/Hybrid Reporting to : Sales Support Team Lead What will be your key responsibilities? Ensure all services are properly confirmed based on the requests of destination specialists, verifying details such as flight itineraries, accommodations, and activities. Input booking details into the company’s booking system, maintaining data integrity and consistency. Accurately process and manage bookings, ensuring all necessary information is captured and organized. Handle various administrative tasks, such as filing, document management, and report generation. Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly. Contribute to the ongoing development and improvement of the sales support processes. Work cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives. What are we looking for? 1 year of experience in customer service or a similar function In-depth knowledge of the travel industry Strong organizational skills and attention to detail Exceptional verbal and written communication skills Good administrative and analytical skills Ability to work independently and carry out assignments to completion within given instructions and standard practices What can you expect from Goway? Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You’ll Join a Global Community That Supports One Another Competitive salary with performance incentives; paid personal days and a birthday off each year RRSP matching and comprehensive medical, dental, and vision coverage Access to continuous learning and industry-leading training Exclusive travel perks and worldwide discounts Cross-cultural collaboration across locations including Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond Goway is an equal-opportunity employer; we celebrate differences and foster an inclusive workplace. Only shortlisted applicants will be contacted. How To Apply If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step. Recruitment Scams & Fraud Warning Please be aware of suspicious emails or messages from individuals pretending to be Goway recruiters. We never ask you to install an app during the recruitment process. If you receive a suspicious message, ignore it and report it to Goway. About Goway Founded in Toronto in 1970, Goway has evolved into a global leader in tailor-made travel. With headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 employees designs travel experiences in more than 115 countries. We’re committed to supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether remote or office-based, we operate as one team, transforming wanderlust into life-changing adventures. Discover more at goway.com Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Travel Arrangements #J-18808-Ljbffr