Sales Support Coordinator

SALES SUPPORT COORDINATOR
Job Type
: Full Time, Permanent

Location
: Manila/Hybrid

Reporting to
: Sales Support Team Lead

Job Purpose
The Sales Support Coordinator is a vital member of the Goway Travel team, responsible for providing essential administrative and operational support to our destination specialists. This role requires a combination of strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and contributing to process improvements, the Sales Support Coordinator plays a crucial role in driving the success of our sales operations.

What will be your key responsibilities?

• Ensure all services are properly confirmed based on the requests of destination specialists, verifying details such as flight itineraries, accommodations, and activities.
• Input booking details into the company's booking system, maintaining data integrity and consistency.
• Accurately process and manage bookings, ensuring all necessary information is captured and organized.
• Handle various administrative tasks, such as filing, document management, and report generation.
• Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.
• Contribute to the ongoing development and improvement of the sales support processes.
• Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.

What are we looking for?

• Candidates must have 1 year of experience in customer service or a similar function
• Candidates must have an In-depth knowledge of the travel industry.
• Candidates must have strong organizational skills and attention to detail.
• Candidates must have exceptional verbal and written communication skills.
• Candidates must have good administrative and analytical skills.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

What can you expect from Goway?
Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You'll Join a Global Community That Supports One Another

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How To Apply
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more