Head of IT

Role Summary:

The Head of IT leads development, management, and implementation of the company’s IT strategy to support the overall business goal. This includes the design, implementation, and governance of the organization’s network infrastructure and IT risk management framework. Further, the incumbent is responsible for ensuring high availability, security, and compliance across all technology environments, while proactively identifying and mitigating IT risks to protect business continuity and data integrity.

Key Responsibilities:

• IT Strategy and Leadership

  • Develops the company’s IT strategy in alignment with the business goals/objectives. This includes the design and development of IT’s incident response protocols and network monitoring to ensure availability of critical systems and services, disaster recovery, and business continuity plans.

  • Leads the company’s digital transformation to enhance business and process efficiencies. This includes upgrades, cloud migrations, others as applicable.

  • Provides information on emerging / new technologies and digital opportunities.

  • Defines and manages the department’s budget ensuring cost-effectiveness and ROI on tech investments.

• IT Operations and Infrastructure

  • Leads and manages the team’s day-to-day activities – people, networks, systems and software (as applicable).

  • Leads the Department’s optimization efforts to enhance network performance and cost including ensuring robustness and scalability of IT infrastructure.

  • Leads the planning, deployment, and maintenance of the company’s network infrastructure (LAN, WAN, etc).

  • Establishes the team’s SLA and other KPIs, including project timelines, deliverables, and budget (as necessary).

• Cybersecurity and Risk Management

  • Partners with the HQ team in defining and creating the company’s IT risk management strategy as applicable to local.

  • Leads security incident response in partnership and coordination with the legal and compliance team.

  • Ensures the compliance to data protection law / regulations.

• Compliance

  • Drafts, manages, and implements IT policies and procedures. Ensures that the company is audit ready from both internal and external stakeholders.

  • Conducts external studies, benchmarking, and stays up to date with industry standards.

  • Ensures compliance to both internal and external standards and regulations.

  • Oversees disaster recovery (DR) and business continuity planning (BCP) for all IT systems.

• Risk and Compliance

  • Identifies risks and creates mitigation strategies.

  • Adheres and complies with legal, regulatory, and internal controls and standards to reduce corruption related risks and other possible internal and external financial losses.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 7+ years of experience in IT infrastructure and risk management ideally in BPOs, banks, fintech, digital lending, or fast-paced digital industries

• 5+ years of experience in leadership or management role (network operations and risk management) with at least 4 direct reports

• Experience designing a secure and high-availability network

• Willingness to report to work, onsite 5X a week (Ortigas Center)

Skills:

• Strong understanding and expertise IT infrastructure and network

• Strong knowledge and experience on operation and maintenance for Windows or Linux system. Especially for Microsoft related AD, DNS, DHCP etc.

• Good knowledge on Virtualization platform operation and maintenance, such as VMware, Hyper-V.

• Basic knowledge on Cloud products, like Azure, M365.

• Strong understanding of risk assessment and network infrastructure and security best practices

• Understand the mechanisms, path selection, configuration, and troubleshooting of protocols such as RIP, EIGRP, OSPF, BGP.

• Understand various network protocols; possess knowledge of multi-layer switching technologies like VLAN, VTP, RSTP, QoS, HSRP, VRRP, IPv6, multicast.

• Able to perform basic protocol analysis using tools like Wireshark.

• Understand configuration of technologies such as application-based ACLs, NAT, load balancing, redistribution, policy-based routing.

• Understand hardware equipment in the data center, such as firewalls, switches, servers, and others.

• Excellent interpersonal and communication skills

• Strong analytical skills, and data-driven mindset

• Experience in dealing with different nationalities and working in cross-functional teams

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD 27 billion loan book. Finvolution is a publicly traded company and listed with the NYSE (FINV). JuanHand has been recognized by the SEC as a Best Practice OLP. Wefund is committed to helping the creditworthy yet underserved by offering tech-enabled financial products that are pleasant to use, with fair interest rates and fast approval times. Wefund is the trusted fintech lender of choice and operates with the highest level of integrity and ethics. Wefund has a reputation of being an Employer of Choice in the Fintech Lending industry. Our Core Values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability, and Teamwork.

Why Join JuanHand?

• Be part of a fast-growing fintech company transforming financial access in the Philippines

• Work in an agile, innovative, and mission-driven environment

• Competitive compensation and benefits

• Opportunities for growth and leadership

• Culture of ICED Tea and Setting Up People for Success