Workforce Manager

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

Minimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

Qualifications:College GraduateAt least 5-7 years relevant experience in Workforce Management.With experience in Reports Analysis, Data Analysis, Capacity Planning, Scheduling and ForecastingAdvanced Excel experience (VLOOKUP, Pivot Table)With experience in Report and dashboards creationCan work with minimal supervision and has initiative.Can start...

About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days: Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced...

Workforce AdministratorRole SummaryThe Workforce Administrator ensures the accuracy and integrity of client schedules and support worker rosters. The role proactively audits rosters, verifies attendance, validates payroll outcomes, and supports efficient workforce planning. In addition, the Workforce Administrator serves as a subject matter expert in...

About the role We are seeking a skilled Workforce Management Forecaster to join our dynamic team at Lumina Datamatics Corp. This full-time role is based in Cebu IT Park and is responsible for forecasting and optimizing workforce requirements to meet the evolving needs of our customers. What you'll be doing Develop and manage short-term and long-term...

Responsible for long-term planning for the Home Preservation Call Center, including maintaining a rolling 18-month view of our resource plan which encompasses inbound call volume, predictive & manned outbound campaigns and respective staffing forecasts for both internal and vendor resources. Responsible for producing a daily forecast and staffing report (ie:...

This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...