Customer Support Specialist II

Role Details Type of Support: Omnichannel About Us PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX. Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide. As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive. Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo. The Role Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay. What You'll Do Data Entry + Invoice Creation: Quickly and accurately transcribe data to create customer invoices Invoicing: Ensure carrier invoices are submitted correctly to brokers Verify Rates: Call brokers to confirm key load details prior to invoicing and factoring of a load New Broker Payment Setup: Communicate with brokers via phone and email to understand their invoicing process, we must follow to submit invoices for payment, and ensure they set up our payment details correctly in their system Collect on Past Due Invoices: Communicate with brokers on the phone and via email about overdue payments and work with them on collecting payments Record Keeping: Ensure your work across all functions follows documented processes, and you keep accurate records of your work Broker Communication: Answer brokers' questions about invoices and missing documents to ensure prompt payment What We Expect From You You are a great written communicator, and comfortable spending time on the phone You have excellent attention to detail You can clearly follow a documented process, and find and communicate opportunities for process improvement You are a driven self-motivated individual who enjoys the fast-paced environment, is innovative, adaptive, and comfortable with ambiguity You’re collaborative and are willing to help out where needed, even if something is new to you You have both the desire and ability to learn from feedback and constantly improve You are comfortable working in a scaling startup environment and adapting quickly You are tech-savvy and can learn internal tools and processes quickly You have experience in Excel, Google Suites, and Slack Prior accounting or collections experience What You Will Get In Return Hybrid workplace - depending on the partner, role, management, and/or personal workspace Overtime is available if applicable Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options based on location Access to free posture-based fitness workouts from home Paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Privacy and Equal Opportunity Crescendo is committed to equal opportunity and to protecting privacy. We value diversity, inclusion, equity and belonging and provide equal employment opportunities regardless of protected characteristics. We will make reasonable accommodations for qualified individuals with disabilities in the job application process. If you require assistance, please contact Privacy: Crescendo is committed to protecting your privacy. By applying, you consent to the processing of your data for recruitment purposes. For more information, visit our Privacy Center here. Application Steps How many years of customer support experience do you have in a BPO setting? Are you comfortable working any shift (Day, Mid, and Graveyard), weekend shifts, and holidays? Go to this link - Complete the 50-minute assessment and send a screenshot of your score. Kindly make sure that it has your name on it Can you send a screenshot of your internet speed test? Kindly use - Are you comfortable with a hybrid setup? #J-18808-Ljbffr