Dedicated - Customer Support Specialist II (Project Based)

Dedicated - Customer Support Specialist II (Project Based) Role Details Type of Support: Omnichannel Contract Duration: Temporary Training Schedule: To be Determined Work Schedule: To be Determined Work Type and Location: Hybrid, Metro Manila Expected Start Date: October 30, 2025 About Us Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role We are looking for a dynamic, well-versed Customer Support Specialist to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you? Well, join us and experience the ability to bring your true self to work every day What You’ll Do: Providing an amazing customer experience across all channels including phone, email, and live chat Able to handle different levels of customer inquiries ranging from order status, and product inquiries, to company policies. Showing a strong comprehension of all policies and procedures Resourceful by working cross-functionally to solve complex customer inquiries Escalating common trends from calls and emails to ensure swift action is taken Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers Able to work independently and collaboratively Strong written and verbal communication skills Responding to customer inquiries with empathy and attentiveness Completing your tasks with less direction and making educated decisions about your work as needed. Following workflows independently and prioritize the tasks assigned to you based on urgency and importance. What We Expect From You: 1+ years of customer support experience Advanced (C2) English Level; written and spoken Highly organized and detail-oriented individual who is capable of managing multiple tasks and priorities Excellent time management, organizational skills, communication skills, and customer care skills Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations Ability to thrive in a dynamic and evolving environment Strong conflict resolution skills Ability to properly understand and convey tone via spoken and written communications Creative problem-solving skills Shopify and Gorgias experience is a plus What You’ll Get In Return: Hybrid workplace - depending on the partner, role, management, and/or personal workspace Overtime is available if applicable Competitive compensation based on experience Access to free posture-based fitness workouts from home Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Do you have at least 1 year of experience in a Customer Support role (Email, Chat, or Phone)?* Are you a current employee or a previous employee of PartnerHero?* Are you available to work for project based or seasonal employment?* Are you willing to work on night shifts, weekends, and holidays, depending on business needs?* Do you have your own functioning laptop or desktop computer (with updated OS and at least 8GB RAM)?* Do you have a stable internet connection (minimum 30 Mbps) suitable for calls, chat, and system access?* Any planned trips or vacations in the next 3 months?* Are you currently residing in the Philippines?* #J-18808-Ljbffr