Flex - Customer Support Specialist II (Temporary)

Flex - Customer Support Specialist II (Temporary) Role Details Type of Support: Chats and emails Contract Duration: Temporary, November 6, 2025 to January 11, 2026 Training Schedule: 4PM - 1AM, Manila Time Work Schedule: Open to shifting schedules (subject to business requirements) Work Type and Location: Hybrid, Taguig City Expected Start Date: November 6, 2025 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity— we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. About The Role Do you like helping others? We are looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As part of the team, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay. What You’ll Do Provide a personable, friendly, and positive customer service experience across all channels Work independently and collaboratively to complete tasks on time based on urgency and importance Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers Follow communication procedures, guidelines, and policies. Research answers or solutions as needed Escalate to your direct report when unsure or unable to make a decision or solve a problem Efficiently address & solve user issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction, productivity, and accuracy Handle booking support requests driving retention and ease of use Assist customers in the partner’s experience across dual‑side marketplace Establish connections and gain customers' trust What We Expect From You Excellent English skills both verbal and written (EFSET results must be at the C2 level) Excellent problem‑solving and communication skills Organized, accountable, and responsible Excellent time management skills; punctuality and adherence to schedule required Possess critical thinking, empathy, active listening, initiative, adaptability, and problem‑solving skills Ability to work in a fast‑paced environment Savvy with web, computer, and smartphones Passion for creating an exceptional customer experience Eager and curious to learn What You’ll Get In Return Full-time with the potential for overtime if requested Work type - Hybrid model Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options based on location Access to free posture‑based fitness workouts from home Training opportunities provided by Crescendo and outside entities 1‑on‑1 coaching with feedback sessions, mentorship, and opportunities for cross‑functional development Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Equal‑Opportunity Employer Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact Privacy Notice Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our privacy center: Application Preparation Are you a current employee or a previous employee of PartnerHero or Crescendo? Do you have at least 1 year of experience in the BPO Industry? Are you open to starting with an 80-day seasonal contract? This role requires you to use your own equipment. Do you have your own equipment (minimum specs: Core i5 and 8GB RAM)? This role follows a hybrid setup based in either Taguig or Cubao. Would you be amenable to this arrangement? Are you residing within NCR or Calabarzon? English Proficiency Assessment We require specific levels of English support for any roles. To be considered for employment, please follow these steps: Step 1. Click this link to access the test: Step 2. Complete the AI screener. It will only take about 10 minutes and does not require a camera — just voice responses. Step 3. Once completed, please choose the dropdown “I have completed the AI screener.” Your results will be automatically recorded and shared with our team for review. #J-18808-Ljbffr