Seasonal Customer Support Specialist II

Role Details Type of Support: Omnichannel Contract Duration: Temporary (90 Days) Training Schedule: Open to shifting schedules (subject to business requirements) Work Schedule: Open to shifting schedules (subject to business requirements) Work type and Location: Hybrid, Cubao or Taguig Expected start date: November 13, 2025 About Us Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role We're seeking an exceptional Customer Support Specialist II to join our global mission of humanity forward by providing educational content focused on personal growth, health, and entrepreneurship. We don't just solve problems—we turn customers into raving fans. You'll be the embodiment of our Code of Awesomeness, delivering support that sparks personal transformation across our Quest platform, which serves millions of learners from over 100 countries. You'll need to thrive in our omnichannel environment, guiding members through their learning journeys via WhatsApp, iMessage, live chat, email, and social media with warmth, clarity, and patience. What You'll Do Be the voice of transformation by managing customer inquiries across all channels—WhatsApp, iMessage, live chat, email, and social media—responding with empathy, authenticity, and genuine care that reflects our culture. Guide members through their Quest journeys, helping them navigate our revolutionary learning platform, troubleshoot technical issues, and unlock their full potential through our 100+ transformational programs. Turn every support interaction into a memorable experience by going above and beyond expectations, transforming customers into raving fans and brand ambassadors who can't stop talking about us. Support members with subscription management, program access, account questions, payment inquiries, and anything else they need to continue their personal growth journey seamlessly. Collaborate with our global team (spanning 40+ countries) and cross‑functional departments to resolve complex issues, share insights, and continuously elevate the customer experience. Embody our values of gratitude, compassion, and appreciation in every interaction—whether you're celebrating a member's breakthrough or patiently walking them through a technical challenge. Document customer interactions with attention to detail in our support systems, ensuring every touchpoint contributes to a deeper understanding of our community's needs. Stay curious and continuously expand your knowledge of the program, Quest content, platform features, and support best practices to provide accurate, inspiring guidance. Contribute innovative ideas for improving support processes, tools, and customer communications that align with our mission to push humanity forward. Bring a solutions‑focused, ownership‑driven mindset to everything you do, maintaining the positive energy that makes our culture so special. What We Expect From You Exceptional written and verbal communication skills in English, with the natural ability to be warm, clear, and empathetic—whether explaining complex technical steps or celebrating a member's transformation. Proven experience in customer support handling omnichannel inquiries across voice, messaging apps (WhatsApp, iMessage), live chat, email, and social media platforms. A genuine passion for personal growth, transformation, and education. Experience supporting digital products, online learning platforms, subscription services, or eCommerce—you understand member lifecycles and the nuances of supporting a global community. Cultural alignment with our Code of Awesomeness: You naturally embody values like compassion, gratitude, innovation, and the drive to turn customers into raving fans. Comfort navigating ambiguity with grace, troubleshooting across platforms, and adapting your communication style for diverse global audiences. Familiarity with modern support tools (Zendesk, Intercom, Freshdesk, or similar) and messaging platforms, with the agility to learn new technologies quickly. A customer‑first mindset combined with strong prioritization skills, attention to detail, and the ability to stay calm and solution‑oriented during high‑volume periods. Genuine accountability and ownership—you don't just meet expectations, you exceed them because you're intrinsically motivated to do extraordinary work. Openness to feedback, continuous learning, and collaboration with a globally diverse team that celebrates different perspectives and backgrounds. Willingness to be flexible with your schedule to support our global community across different time zones when needed. What You Will Get In Return Hybrid workplace – depending on the partner, role, management, and/or personal workspace. Overtime is available if applicable. Competitive compensation based on experience. Attractive benefits package including medical, dental, and vision options based on location. Access to free posture‑based fitness workouts from home. Training opportunities provided by Crescendo and outside entities. 1‑on‑1 coaching with feedback sessions, mentorship, and opportunities for cross‑functional development. Company Culture Is At Our Core Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Equal Opportunity Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging; these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact #J-18808-Ljbffr