Temporary Customer Support Specialist II

Role Details Type of Support: Omnichannel - Chat, Email, & Phone Calls Contract Duration: Temporary Work Schedule: Open to shifting schedules (subject to business requirements) Work Type and Location: Onsite, Taguig, Metro Manila About Us Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role We’re seeking an exceptional Customer Support Specialist II to join our global mission of humanity forward by providing educational content focused on personal growth, health, and entrepreneurship. We don’t just solve problems—we turn customers into raving fans. You’ll be the embodiment of our Code of Awesomeness, delivering support that sparks personal transformation across our Quest platform, which serves millions of learners from over 100 countries. We’re looking for someone who approaches every interaction with compassion, gratitude, and a genuine desire to elevate human consciousness—one customer at a time. You’ll need to thrive in our omnichannel environment, guiding members through their learning journeys via WhatsApp, iMessage, live chat, email, and social media with warmth, clarity, and patience. If you believe happiness is the new productivity, that work should inspire you to jump out of bed each morning, and that every customer deserves to feel extraordinary—this role is calling your name. What You’ll Do Respond to customer inquiries via email in a timely and professional manner. Assist customers with product information, order status, and general inquiries. Resolve customer complaints and issues efficiently and effectively. Process returns, exchanges, and refunds according to company policies. Maintain accurate records of customer interactions and transactions. Provide feedback to management regarding customer issues and potential improvements. Surface product feedback to the main team at HQ to facilitate continuous product improvement. Stay up-to-date with product knowledge and company policies. Contribute to a positive team environment and assist colleagues as needed. What We Expect From You 2+ years of experience in customer support roles, ideally in an e-commerce or consumer electronics environment Strong ability to learn and retain product knowledge quickly, including technical specifications and troubleshooting steps Proven problem‑solving and investigative skills; able to ask the right questions to get to the root cause of issues Excellent written and verbal communication skills, with a clear, friendly, and professional tone Demonstrated empathy and active listening when working with customers to resolve concerns Ability to absorb new information and adapt to evolving processes, products, and systems Comfortable using help desk and CRM tools (e.g., Gorgias, Zendesk, Shopify, or similar platforms), with a strong preference for Gorgias. What You’ll Get In Return Competitive compensation based on experience Access to free posture‑based fitness workouts from home Training opportunities provided by Crescendo and outside entities Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. #J-18808-Ljbffr