TSR II/ Database Operations Specialist

3 days ago

Manila, National Capital Region, Philippines Focus Support Associates Full time ₱35,000 per year

We are looking for a 
TSR II/ Database Operations Specialist
to join our growing team. This role requires a balance of 
technical troubleshooting
 and 
database operations expertise
, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.

Key Responsibilities

  • Provide 
    Tier 2 technical support
     for internal and external users.
  • Run SQL queries to analyze data and generate reports.
  • Troubleshoot database servers and resolve issues efficiently.
  • Monitor system logs and interpret log files for root cause analysis.
  • Set up and support 
    Remote Desktop Connections
    .
  • Work with 
    AWS services
     for database and server support.
  • Collaborate with cross-functional teams using 
    Microsoft Teams
     and 
    SharePoint
    .
  • Document processes, resolutions, and escalate issues when necessary.
  • Ensure proper task handoff to onshore counterparts.
  • Maintain a high level of patience, problem-solving, and analytical thinking.

Qualifications

  • Bachelor's Degree in IT, Computer Science, or related field.
  • At least 
    2–3 years of experience
     in technical support or database operations.
  • Proficiency in 
    SQL
     (running queries, analyzing data).
  • Basic understanding of 
    database servers
     and troubleshooting methods.
  • Familiarity with 
    AWS
     and remote desktop tools.
  • Strong skills in 
    Microsoft Excel, Teams, and SharePoint
    .
  • Excellent communication, analytical, and problem-solving skills.

  • Willingness to go the extra mile to ensure tasks are completed or properly transitioned.

  • Location:
     GH Tower, San Juan, Greenhills

  • Work Setup:
     Full-Time, Onsite
  • Schedule:
     Night Shift
  • Compensation:
     ₱35,000

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