15 - Customer And Sales Support Specialist

Posted today

3+ years of data, functional or operational analysis, based on large volumes of data - BS/BA degree in Finance, Economics, Statistics, Business or similar - Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets - Ability to develop new ideas and creative solutions - Advanced problem-solving skills for difficult and complex issues - Experience communicating results to operations and business leaders

Job summary

Sales, Marketing, and Global Services (SMGS) is looking for a Sales Operations Specialist in Manila, Philippines with broad technical skills, strong financial acumen and a deep operational and analytical background to assist the Sales Operations team in creating efficiencies, assessing performance and reporting & delivering results. As a member of this team, you will leverage strong data extraction skills to drive worldwide reporting deliverables, create ad hoc financial and sales performance analysis, support business planning, and implement operational and process improvements. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across multiple geographies. Successful members of this team collaborate effectively to solve data and operational problems, implement new reporting solutions, and deliver successfully against high operational standards.

Key responsibilities include, but are not limited to:

• Support the development of continuously-evolving operational and financial models and methodologies, executing the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify, develop, and propose new metrics, dashboards, scorecards or new tools
• Develop relationships and processes with sales operations, sales, finance, partner, and other functional teams to identify and address reporting issues.
• Maintain and develop financial tools or reports that align, and simplify, monthly business reviews, annual planning, and forecasting processes
• Create WW financial and operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
• Generate ad hoc and monthly recurring financial and operational performance analysis, based on the needs of the stakeholders
• Create mechanisms that provide recommendations through ad hoc data retrieval and analysis
• Create new tools and business processes that simplifies, standardizes and enables operational excellence
• Must be comfortable working in a remote location supporting a global organization

Posted today

3+ years of data, functional or operational analysis, based on large volumes of data - BS/BA degree in Finance, Economics, Statistics, Business or similar - Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets - Ability to develop new ideas and creative solutions - Advanced problem-solving skills for difficult and complex issues - Experience communicating results to operations and business leaders

Job summary

Sales, Marketing, and Global Services (SMGS) is looking for a Sales Operations Specialist in Costa Rica with broad technical skills, strong financial acumen and a deep operational and analytical background to assist the Sales Operations team in creating efficiencies, assessing performance and reporting & delivering results. As a member of this team, you will leverage strong data extraction skills to drive worldwide reporting deliverables, create ad hoc financial and sales performance analysis, support business planning, and implement operational and process improvements. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across multiple geographies. Successful members of this team collaborate effectively to solve data and operational problems, implement new reporting solutions, and deliver successfully against high operational standards

Key job responsibilities

• Support the development of continuously-evolving operational and financial models and methodologies, executing the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify, develop, and propose new metrics, dashboards, scorecards or new tools
• Develop relationships and processes with sales operations, sales, finance, partner, and other functional teams to identify and address reporting issues.
• Maintain and develop financial tools or reports that align, and simplify, monthly business reviews, annual planning, and forecasting processes
• Create WW financial and operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
• Generate ad hoc and monthly recurring financial and operational performance analysis, based on the needs of the stakeholders
• Create mechanisms that provide recommendations through ad hoc data retrieval and analysis
• Create new tools and business processes that simplifies, standardizes and enables operational excellence
• Must be comfortable working in a remote location supporting a global organization

Makati, National Capital Region Avaloq

Posted today

Company Description writing the future. Together._av/> Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. Job Description Your Team The overall aim and target of this function is to secure the customer and prospect’s operational stability and improve the service level satisfaction. The team is well positioned to support the Key Account Manager and Sales Manager operationally, thus allowing them to focus on building relationships with the prospect/ client and identifying sales and upselling opportunities. You will be part of a commercial team managing client relationships and new business developments activities in the region. You will be working in a support team of four, one being the team lead. Your mission - Support the sales team in drafting and processing contracts according to internal standards. - Be Clients and Account Managers’ SPOC for financial and billing topics and provide supporting document where necessary. - Keep clients’ annual recurring fee due up to date and ensure correct invoicing of all projects & services provided based on known contracts. - Management of client and partner invoicing and receivables. - Support sales team in the preparation of presentations, documentation and assist them for meetings, events with clients/prospects and related follow-ups. - Support the sales team in maintaining account plans and the creation of presentations to both internal and external stakeholders. - Ensuring data accuracy within management reporting systems. To then be able to extract the data and transfer it into a presentable format for the various stakeholders. - Responsible for documentation administration within the team. - Support the team lead with the induction and training of new joiners to the team. - Support Regional Sales organisation in logistics, documentation, and execution of meetings.

Qualifications: What you need - A Bachelor’s degree or equivalent - At least 2 years of experience within a support/operation/receivable function. - Advanced Microsoft suite skills, in-particular Excel, Word and Power Point. - Ability to multitask and manage changes to the working day at short notice. - Team player ready to backup and takeover from other colleagues when needed - Adaptable and approachable with ability to work well with all levels of seniority, both internally and externally to Avaloq. - Ability to handle difficult and complex situations calmly and confidently. - Forward thinking - always striving for ways to improve the department and develop in the role / team. - Personable - enjoys networking and creating new relationships. - Proactive - will always go above and beyond the “standard” job specification, to better themselves and the team. - Highly organised - has an eye for detail when it comes to diary and workload management. - Fluent in English

Data Protection

Makati, National Capital Region Sophos

Posted today

Job Purpose To be the first line of support for Sales providing quality assistance that will enable them to book business with Sophos. Sales Operation Tier 1 Support will be the liaison between internal department to fix issues, coordinate request and disseminate information among Sophos employee not limited to Sales, IT, Finance, Order Processing, Support, Pricing Operations, Marketing and Regional Sales Operations. What You Will Do - Ensuring that all tickets are being handled on a timely manner which includes but not limited to: Quoting assistance and margin change request, Deal Registration, Incumbency, Account and opportunity territory alignments, Consolidation requests, Providing individual quote support to reps, Providing basic CRM assistance and training to reps. - Easily identify, prioritize and process tickets according to the business needs & set KPI. - Evaluate information collected from multiple resources, resolve conflicts and render high level of support. - Easily adapt to a very fast paced environment and ability multi-task. - Proactively taking part in all Global Projects. - Data Integrity, quality, validity and cleansing: Analyze and clean CRM data by understanding Sophos business; Assist with data cleansing from company acquisitions; Research and investigate data irregularities/anomalies - Maintain requests according to the departments practices with the ability to prioritize multiple responsibilities. - Assist the manager with projects, as needed and perform other duties as assigned.

What You Will Bring - Minimum of 2 years of Sales Operations, Contracts Management, Quoting and Deal Registration experience in a Distri/IT Software Company. - Knowledgeable with Salesforce.Com CRM and Sales Forecasting Systems. - Proven experience of managing Channel Partners in a Technology Environment. - Knowledgeable with Microsoft Excel. - A strong Team Player. - Must have above average communications skills. - Flexible to attend to meetings in different time zones as needed. - Must maintain confidentiality at all times.

What’s Great About Sophos? Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit

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