Customer Support Specialist

1 day ago

Metro Manila Philippines GetGround Full time

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.
Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.
Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.
In Numbers

  • 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
  • £1.5Bn+ of assets being added onto our platform annually
  • 30,000+ users across 70 countries, with ~10% market share
  • Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)
Customer Support Specialist | Makati, The Philippines
The hours for this role are: Monday to Friday, 3pm-12am daily (PH time)
(Hybrid, 4 days in-office - Friday is our set work from home day, though you can come in on Friday too if you wish)
The Customer Support team at GetGround is responsible for delivering world-class service to our customers, no matter how big or small their concerns are. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we’re delivering great support. Get to know our Director of Operations, Mirella, and her experience at GetGround here and meet Harry, our Senior Customer Support Specialist here
What You Will Do
  • Build trust for our brand and service by providing excellent customer support. You will work with customers primarily over email, and will be expected to solve customer issues by phone
  • Demonstrate deep empathy and care for our customers by ensuring that all individual customer cases come to a positive resolution
  • Prioritise a range of different customer requests, meeting our ambitious SLAs
  • Work with our onboarding, legal, accounting, compliance, sales and product teams on individual customer cases.
  • Assist on ad hoc projects aimed at delivering the best customer experience possible
Your Experience
  • Experience in a customer-facing role previously.
  • Comfortable interacting with people over phone and email
  • Ability to multi-task and prioritise effectively
  • Clear communication skills (both written and verbal) in English
  • Excellent administration skills, computer literacy, and an expert eye for detail
  • A degree (or similar professional experience)
Benefits For GetGround Philippines
In additional to all Philippine mandatory benefits, we provide:
  • Competitive Salary
  • HMO Benefits
  • Health & Dental Insurance
  • 12 Mental Health Days annually + Paid Time Off + Public Holidays
  • Team and company-wide events
  • Learning budget to support your development
  • Growth and Development Cycles with performance reviews to enable fast growth
Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile
What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.
Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.
  • 42% of our employees identify as female or non-specified, 58% as male
  • 22 nationalities represented across offices in 5 countries
  • Our work on Design Accessibility
  • Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride
For more information on how we store your candidate data, please see our recruitment privacy policy. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Industries Software Development
Customer Support Representative - Philippines Email and Chat Support Representative - NO BPO WORK EXP Customer Service Representative (PH) (Remote) Dayshift Customer Care Agent - With or Without Experience - Start Customer Service Representative (Shopify Specialist) Open to no experience - Customer Support Representative - Open to Email Chat Support - Call Center Representative Customer Support Associate - Calls, Chat, and Email Handling #J-18808-Ljbffr

  • Customer Support Specialist

    1 day ago

    , Metro Manila, Philippines DealHub.io Full time

    Customer Support Specialist – DealHub.io DealHub is leading in the field of business applications, and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical...

  • Customer and Fraud Support

    5 days ago

    Philippines Peak Support Full time $70,000 - $120,000 per year

    :We are looking for an empathetic, detail-oriented, and able to follow established processes while delivering excellent customer service as a Customer and Fraud Support.In this role, you are to support issues related to blocked accounts, returns, exchanges, and potential fraudulent activity. This role assists with reviewing suspicious transactions,...

  • Customer Support Specialist

    1 day ago

    , Metro Manila, Philippines Hitachi Energy Full time

    Overview Join to apply for the Customer Support Specialist role at Hitachi Energy . Responsibilities Ensure timely resolution of customer issues within scope (e.g., order, technical, payment) or coordinate with Sales and other teams for escalation; communicate proactively with customers and foster professional relationships while capturing feedback via...

  • Graduate Customer Support Specialist

    1 day ago

    , Metro Manila, Philippines GetGround Full time

    Join to apply for the Graduate Customer Support Specialist role at GetGround Graduate Customer Support Specialist | Makati, The Philippines The hours for this role are: Monday to Friday, 3pm-12am daily (PH time) (Hybrid, 4 days in-office - Friday is our set work from home day, though you can come in on Friday too if you wish) We're a VC backed,...

  • Customer Support – Porting Representative

    1 week ago

    Philippines Peak Support Full time $70,000 - $120,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...

  • Customer Support Specialist

    1 day ago

    , Metro Manila, Philippines PartnerHero Full time

    Overview Role Details Location: McKinley, BGC, Taguig Work Set-up: Full Onsite The Role As a Customer Support Specialist, you’ll be part of a frontline team dedicated to helping customers via email, chat, or phone. This is an onsite role based at McKinley, BGC Taguig, where you’ll work closely with peers and team leads to deliver timely, empathetic,...

  • Revit Specialist

    1 day ago

    , Metro Manila, Philippines Support Studios Manila Full time

    Overview Revit Specialist / Architect (Mandaluyong City, Philippines) — Full Onsite Are you a Revit pro ready to take your architectural skills global? We’re looking for a Revit Specialist / Architect to deliver high-quality designs, detailed documentation, and innovative solutions across a growing portfolio of projects. What You’ll Do Develop...

  • Japanese (Keigo) Bilingual Customer Support Specialist

    1 day ago

    , Metro Manila, Philippines PartnerHero Full time

    Role Details Type of Support: Omnichannel (Mix of Voice and Non Voice)Contract Duration: Full TimeTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork Type and Location: Hybrid, Cubao or TaguigExpected Start Date: September 4, 2025About Us PartnerHero andCrescendo have joined forces to create a powerhouse of innovation, excellence, and...

  • Technical Support Specialist

    1 day ago

    , Metro Manila, Philippines Coefficient ? Full time

    Join to apply for the Technical Support Specialist role at Coefficient Join to apply for the Technical Support Specialist role at Coefficient Coefficient is a no-code SaaS tool that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in...

  • Customer Support Specialist

    2 days ago

    Novaliches Proper, Metro Manila, Philippines Career Connect Full time ₱900,000 - ₱1,200,000 per year

    Career Connect is hiring a Full time Customer Support Specialist role in Novaliches, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningAs a Customer Support Specialist, you will go beyond answering tickets—you'll be a trusted partner...