Service Delivery Manager

2 weeks ago

Manila, Philippines Michael Page Full time

Be part of a pioneering in a fast growing technology driven company Competitive allowances and benefits About Our Client This opportunity is with a large organization operating in the technology sector. The company is known for its robust presence and commitment to delivering high-quality solutions, leveraging advanced technologies to support its clients' needs. Job Description Lead end-to-end QA delivery across multiple client projects, ensuring timelines, quality, and stakeholder satisfaction. Manage cross-functional teams including testers, automation engineers, and business analysts. Define and implement structured QA methodologies and governance frameworks. Engage directly with C-level stakeholders to align delivery with business goals. Drive automation initiatives to improve efficiency and reduce manual effort. Handle escalations, risk management, and continuous improvement initiatives. The Successful Applicant A successful Service Delivery Manager should have: Ideally 15-20+ years of experience in IT, with at least 10 years in QA leadership roles. Proven track record in insurance or healthcare domains. Strong understanding of QA fundamentals, test strategy, and automation tools (e.g., Selenium, UFT, JMeter). Experience managing large teams and complex delivery programs. Excellent communication and stakeholder management skills. Must be willing to work onsite What\'s on Offer Permanent position in a stable and well-established organization. A professional environment that encourages growth and innovation. Comprehensive support for career development and skill enhancement. #J-18808-Ljbffr

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