Head of Training

4 weeks ago


Metro Manila Philippines Nezda Global Full time

Overview

We’re hiring an Associate Vice President (AVP) for Training to lead healthcare training operations in Manila. This senior leadership role is a backfill hire, reporting directly to the Global VP of Training . You’ll oversee end-to-end training delivery, performance outcomes, and strategic improvements across multiple lines of business.

Responsibilities
  • Lead training operations for U.S. healthcare processes (payer/provider).
  • Manage training budgets, ROI, batch throughput, and post-training performance.
  • Partner with Operations & Quality teams to ensure successful new-hire ramp-up.
  • Oversee training content, change management, and continuous improvement.
  • Build and mentor a high-performing team of trainers and master trainers.
  • Drive employee engagement, retention, and succession planning.
  • Establish stakeholder partnerships and performance review cadences.
Must-Have Qualifications
  • Bachelor’s degree (postgraduate or training certifications a plus).
  • 17–20+ years overall experience with 14+ years in U.S. Healthcare/BPO Training.
  • 10+ years in senior training leadership roles (AVP/Director/Head level).
  • Strong experience transitioning from classroom to digital learning platforms.
  • Excellent people leadership, stakeholder management, and ROI-driven mindset.
Good-to-Have
  • Familiarity with U.S. healthcare compliance (ERISA, HIPAA, state mandates).
  • Exposure to ISO, ISMS & audit parameters.
  • Experience in continuous process improvement and global training methodologies.
Position Details
  • Seniority level: Executive
  • Employment type: Full-time
  • Job function: Training
  • Industries: Outsourcing and Offshoring Consulting, Hospitals and Health Care, and IT Services and IT Consulting
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