Head of Training
4 weeks ago
Overview
We’re hiring an Associate Vice President (AVP) for Training to lead healthcare training operations in Manila. This senior leadership role is a backfill hire, reporting directly to the Global VP of Training . You’ll oversee end-to-end training delivery, performance outcomes, and strategic improvements across multiple lines of business.
Responsibilities- Lead training operations for U.S. healthcare processes (payer/provider).
- Manage training budgets, ROI, batch throughput, and post-training performance.
- Partner with Operations & Quality teams to ensure successful new-hire ramp-up.
- Oversee training content, change management, and continuous improvement.
- Build and mentor a high-performing team of trainers and master trainers.
- Drive employee engagement, retention, and succession planning.
- Establish stakeholder partnerships and performance review cadences.
- Bachelor’s degree (postgraduate or training certifications a plus).
- 17–20+ years overall experience with 14+ years in U.S. Healthcare/BPO Training.
- 10+ years in senior training leadership roles (AVP/Director/Head level).
- Strong experience transitioning from classroom to digital learning platforms.
- Excellent people leadership, stakeholder management, and ROI-driven mindset.
- Familiarity with U.S. healthcare compliance (ERISA, HIPAA, state mandates).
- Exposure to ISO, ISMS & audit parameters.
- Experience in continuous process improvement and global training methodologies.
- Seniority level: Executive
- Employment type: Full-time
- Job function: Training
- Industries: Outsourcing and Offshoring Consulting, Hospitals and Health Care, and IT Services and IT Consulting
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