Head Of Operations

Head Of Operations Head Of Operations jobs in the Philippines Posted today Job Description About the Role The VP – Voice Operations is responsible for driving operational excellence, profitability, and client satisfaction across large-scale voice programs. You will manage senior leaders, own the P&L, and ensure KPIs are consistently met or exceeded. Key Responsibilities Lead ~800–2,000 FTEs across multiple customer service, sales, or tech support programs Build and mentor a strong leadership pipeline (Directors, Senior Managers, Ops Managers) Own P&L accountability: cost control, revenue optimization, and margin delivery Partner with clients and internal stakeholders to ensure SLA commitments are met Introduce process improvement, automation, and digital adoption initiatives Represent operations leadership in client reviews, QBRs, and governance meetings Must-Have Qualifications 15+ years of BPO operations experience 5+ years in a senior leadership role managing 1,000+ FTEs Proven expertise in voice operations (customer service, sales, or technical support) Demonstrated P&L management experience Strong client and stakeholder management skills Good-to-Have Multi-site or regional operations leadership experience Experience with global clients (US/UK/Australia) Exposure to automation and digital transformation initiatives Why Join Us Lead one of the largest operations teams in the industry High-impact executive role with significant visibility Hybrid work arrangement in Metro Manila Strategic Planning Manager Posted today Job Description Why work with us? We are a world-class, diverse team of marketing strategists, developers, analysts, designers, and writers who work together to get things done the smart way. We value personal and professional growth; thus, we only hire people who are passionate in what they do. We support their growth by creating a work environment that encourages collaboration, and mutual respect. We work with integrity, have a lot of FUN, and we are staunch believers in work-life-balance. Our collaborative nature enables us to quickly share the best practices among our teams and recommend new ideas to our clients that are ready to implement. And we are growing rapidly – doubling revenue, employees, and client base every 4-6 months. Our clients are industry leaders and multimillion-dollar companies who have trusted 2X to deliver tens of millions in pipeline and thousands of qualified leads. Accountabilities & Responsibilities Take ownership of selected clients and develop their marketing strategies Plan and oversee marketing campaigns for global clients Performance management and analytics: continually track, measure, analyse and report on effectiveness of demand creation campaigns and impact on pipeline; optimise plans through test and best-practice approaches Ensure proper result monitoring of all campaigns/projects; measure ROI and KPIs Requirements Bachelor's degree in Business Marketing, Engineering, Computer Science, Mathematics or related field 5+ years in technology marketing including GTM strategy, brand, messaging, and digital campaigns Strong communication and financial management skills Ability to develop new methods and innovative thinking Strong project management and cross-functional collaboration skills Results-driven, customer-centric Experience with martech, CRM, CMS, marketing automation What we offer Fun and flexible working culture Training and mentorship Learning experience and growth opportunity Strategic Planning Associate Posted today Job Description Department: Strategic Planning and Development Type: Regular Planning activities such as market updates and trends, and review of KPIs and major programs/action plans for the assigned department/s; monitoring of performance vs plans and budgets; research on market analysis and business intelligence. Qualifications Bachelor's degree in Economics, Mathematics, or related field Proficiency in business applications Good English writing and presentation skills Experience in the same function or in non-life insurance is an advantage Willing to work in Ortigas, Pasig City Strategic Planning Manager Pasig City, National Capital Region ₱1,500,000 - ₱2,500,000 Posted today Job Description Company Description REBISCO leads the snack food industry with beloved products. This role focuses on business planning, data analysis, and development of strategic plans in a hybrid setup in Pasig. Responsibilities Provide data-driven analytical support to the General Manager in planning and finance Conduct regular reviews with pillar owners Lead management reviews and monitor action items Develop financial models to support initiatives Lead workforce planning and headcount forecasting Coordinate with partners to gather information for the General Manager Who You Are You build strategic partnerships, drive timely project delivery, and contribute to business growth with urgency and energy. Requirements Bachelor's degree in Business, Economics, Industrial Engineering, Finance, Statistics, or related 5+ years in Strategic Planning, Management Consulting, or Corporate Strategy Experience leading cross-functional initiatives with senior leadership Financial modeling and data analysis proficiency Knowledge of SWOT, PESTLE, Porter’s Five Forces Advanced Excel, PowerPoint, data visualization tools Preferred MBA is a plus Our Culture Emerson and Cocogen content has been trimmed to maintain focus on the job details, requirements, and benefits while removing non-essential corporate messaging and region-specific application notices. Equal opportunity employer statements remain where present. Strategic Planning Associate Posted today Job Description The Strategic Planning Associate facilitates strategic planning, evaluates action plans, and tracks performance metrics. Qualifications Bachelor's Degree 1–2 years in analysis or statistics preferred Proficient with MS Word, Excel, Outlook Be The First To Know Search tips and alerts for Head of Operations jobs in the Philippines. #J-18808-Ljbffr