DIGITAL PROGRAM OFFICER

2 weeks ago

Makati, Philippines Metrobank Full time

Overview

Digital Program Officer, Digital and Business Transformation

The Digital Program Officer is responsible for successfully planning, overseeing, and implementing the digital programs in a timely fashion starting from conceptualization, business casing, UAT requirements and pre-operations preparation in alignment with the team’s strategy and roadmap.

Responsibilities

Development Role

  • Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
  • Manage and monitor deployments of all enhancements, change requests, and new developments
  • Lead business case preparation for each initiative
  • Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program
  • Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program
  • Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success
  • Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization.
  • Gather insights and perform competitive scan of relevant solutions/services available in the market.

Compliance and Operations Role

  • Prepare compliance-related items like documentation for BSP, audit, etc.
  • Support in resolving audit related findings by Control units
  • Prepare documentation for maintenance requirements – ex. System parameter changes
  • Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished.
Qualifications
  • At least a Bachelor’s degree in Business, Finance, or Information Technology course
  • Preferably with Program / Channel Development background.
  • Familiarity with Banking / Financial related products is a plus
  • Must possess project management skills
  • Team player and must able to multitask to meet deadlines
  • Proficient in Microsoft office applications and other relevant tools and software
  • Understands technical languages, program delivery process, and mapping out business requirements
  • Hands-on with a can-do attitude, results driven and problem-solver
  • Self-starter and resilient with ability to work independently with multiple teams
  • Ability to learn fast, self-learn and get in the details of a technical topic
  • Good stakeholders’ management at all levels with ability to build consensus
Other Details

Unit:Consumer Business Sector/ Digital Channels and Management Department

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