Customer Service Specialist

Client Service Analyst, Client Service Delivery

Posted today

Job Description

We are looking to recruit Client Service Officers who are keen on providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, by phone and by email.

As a Client Service Analyst within the Client Service Delivery team you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services.

Responsibilities

• Provide support via email and telephone hotline to both internal and external JP Morgan customers regarding their accounts and transactions.
• Maintain a high level of proficiency in Treasury Services (TS) products and technical applications.
• Resolve customer issues and queries with a focus on delivering excellent customer service.
• Collaborate with support functions and other business units to ensure timely and satisfactory responses to customer inquiries.
• Contribute to managing overall service levels for phone and email communications.
• Take ownership of complaints, ensuring they are escalated appropriately using the sensitive client process.
• Escalate unresolved problems in accordance with the Policy & Procedure guidelines.
• Participate in ad-hoc initiatives aimed at improving quality, creating efficiency, or enhancing client experience.

Required qualifications, capabilities and skills

• Excellent verbal and written communication skills.
• Minimum of 2 years of customer service or product support experience in a call center environment.
• Strong analytical and problem-solving abilities.
• Flexibility to adjust work schedule within the APAC shift.
• Ability to prioritize tasks, handle multiple responsibilities, and work under pressure in a team setting.
• Self-starter with minimal supervision required.
• Quick adaptability to learn new products and technologies.
• Detail-oriented with thorough review skills and follow-through to resolution.
• Proficient in various desktop and internet-based applications.

Preferred qualifications, capabilities and skills

• Knowledge of Clearing/SWIFT, cheques, and international payment conventions/practices is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world"s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Client Service Associate

Posted today

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites. Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Client Service Representative

Posted today

We are mass hiring for Call Center Agents - Retail Account as prior in our Metro Manila sites. Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Client Service Assistant

Posted today

Company Description

Marine Benefits is a global leader in insurance solutions for seafarers and their families, with a focus on the maritime industry. The company is headquartered in Bergen, Norway, and strives to provide innovative crew insurance solutions to increase the attraction and retention of crew members. Marine Benefits is a subsidiary of the Norwegian Hull Club, a leading marine insurer with a long history dating back to 1837.

Role Description

This is a full-time hybrid role for a Client Service Assistant at Marine Benefits. The role is located in Makati, with the option for some work from home. The Client Service Assistant will be responsible for day-to-day tasks related to customer service, administrative assistance, and ensuring customer satisfaction.

Qualifications

• Interpersonal Skills and Communication abilities
• Customer Service and Customer Satisfaction experience
• Administrative Assistance knowledge
• Strong attention to detail and organizational skills
• Ability to work both independently and in a team environment
• Experience in the insurance or maritime industry is a plus
• Bachelor's degree in Business Administration or related field

Client Service Associate

Posted today

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites. Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

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