Head of Sales and Operations
3 weeks ago
Overview
EO Staff helps entrepreneurs and business owners scale by providing highly trained Filipino virtual assistants. We’re growing fast and need a strong Head of Sales & Operations to partner with the Founder and build the systems that take us from 7 figures to 8.
This is not a back-office role. You’ll be the Founder’s right hand, driving sales performance, ensuring client success, and managing the team to hit growth targets.
What You’ll DO- Own the sales pipeline: ensure every lead is followed up and tracked in CRM
- Build and enforce the sales playbook (scripts, cadences, objections).
- Manage appointment setters and closers (once hired), holding them to daily/weekly KPIs.
- Report on lead flow, conversion rates, and revenue forecasts weekly.
- Oversee client success: ensure clients achieve early wins and stay long-term.
- Build and enforce SOPs for all recurring tasks across the business.
- Recruit, train, and manage Filipino team members (sales, ops, client success)
- Run accountability rhythms (daily huddles, weekly meetings, dashboards)
- Act as the bridge between the Founder’s vision and the team’s execution.
- Own dashboards for revenue, margins, and client retention.
- Forecast staffing and hiring needs in alignment with growth.
- Deliver weekly performance reports to the Founder.
- Support the Founder in scaling one-to-many sales (webinars, partnerships, franchisor deals).
- Ensure ads and lead gen activities are connected into a predictable funnel
- Anticipate problems and solve them before they hit the Founder’s desk.
- For 7+ years of leadership experience in BPO, outsourcing, or staffing.
- Proven track record in sales oversight + operations management + P&L responsibility.
- Experience managing remote teams of 10+, ideally in both sales and service delivery.
- Strong CRM knowledge (HubSpot, Salesforce, or similar.)
- Analytical mindset: able to build dashboards and forecast revenue.
- Comfortable pushing back and prioritizing — you can say “no” to distractions.
- A builder: thrives in fast-growing, entrepreneurial environment.
- Be the Founder’s right hand — with real influence and responsibility.
- Help scale a global staffing company from 7 to 8 figures.
- 100% Filipino team — we believe in building opportunity here at home.
- Competitive salary + performance bonuses.
- Freedom to build your own team under you.
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