Healthcare Customer Service Representative

Overview

Healthcare customer service representative opportunities in Dumaguete. Roles involve providing support to patients, their families, and healthcare professionals. Responsibilities include addressing inquiries, resolving issues, and ensuring a positive experience. Strong communication and problem-solving skills are needed. Daily tasks involve managing phone calls, emails, and in-person interactions, scheduling appointments, and processing paperwork. Attention to detail and empathy are crucial for success.

Posted 1 day ago

Call Center Agent (Sales Account) – AUXILIA INC'

Job Description

We are seeking an enthusiastic and customer-focused Call Center Agent to join our team. This is a full-time, work-from-home opportunity based in Oslob Cebu. You will be responsible for delivering exceptional customer service and driving sales through professional communication.

• Handling inbound and outbound calls from customers, providing prompt and courteous assistance
• Accurately capturing customer information and updating records
• Identifying customer needs and recommending products or services
• Achieving sales targets through pitches and negotiations
• Resolving queries and complaints professionally and timely
• Maintaining a positive attitude to ensure a pleasant experience
• Adhering to company policies and quality standards

What we’re looking for

• Minimum 1 year in customer service or call center, preferably sales-oriented
• Excellent communication and interpersonal skills
• Problem-solving and decision-making skills
• Ability to work in a fast-paced, target-driven environment
• Proficiency in English (verbal and written)
• Basic computer skills and CRM familiarity
• Positive attitude and resilience

What we offer

• Competitive salary and benefits
• Flexible work arrangements
• Collaborative, inclusive culture
• Discounts on products and services

About us

AUXILIA INC' is a leading call center and customer service provider with a focus on innovation and customer-centricity. Join our team and be part of our growth.

If you are excited about this opportunity, apply now.

QA Manager – Call Center

Posted 1 day ago

Job Description

Manager, Quality

Work Arrangement: Onsite

Work Schedule: PH night shift

Role Summary

• Stakeholder relationship and deployment of QA initiatives
• Maintain internal and external stakeholder relationships; present QA scores and trends
• Remove roadblocks for the team and support process improvements

Detailed job description

• Maintain external stakeholder relationships
• Present QA strategies, scores, and analyses in reviews
• Escalate client-related issues
• Lead internal performance reviews and trend reporting
• Translate data into actionable insights
• Collaborate to develop targeted interventions
• Maintain unbiased data and reporting
• Support hiring quality measures with leadership
• Ensure alignment of quality standards across teams
• Develop QA supervisors and provide coaching
• Handle hiring and ratios responsibilities
• Ensure initiatives support excellent customer experience

Required qualifications

• 5+ years QA experience with at least 2 years managerial
• Lean Six Sigma knowledge
• Data analytics, reporting, root cause analysis
• Detail-oriented with disciplined process controls
• Clear verbal and written updates to leadership
• Strong listening and analytical skills
• Ability to work under deadlines
• Self-motivated in fast-paced environment

Preferred qualifications

• Experience in Telco accounts
• Automation-quality management experience

Customer Service – Voyager Tennis (Australia)

Posted 1 day ago

Overview

Customer Service & Sales Operator responsible for revenue growth and customer experiences across Voyager Tennis locations (Sydney, Gold Coast, Melbourne, Singapore). Manage inquiries via email, text, and phone; promote programs; convert leads; build relationships.

Key responsibilities

• Promote coaching programs, bookings, trials, court hire, equipment sales
• Convert inquiries to bookings; follow up on leads
• Upsell/cross-sell programs based on needs
• Maintain high service standards across channels
• Follow up with prospects to maximize retention
• CRM management (Sportlogic/InTennis)
• Handle complaints professionally with guidance from leadership
• Ensure accurate invoicing and records
• Uphold company values

Qualifications

• Experience in sales/customer service
• Strong communication and persuasion skills
• Multitasking in a fast-paced environment
• CRM experience is a plus
• Interest in sports/tennis desirable

Why join

• Fast-growing company
• Remote-friendly
• Professional development opportunities
• Supportive team culture

Employment Type: Contractor

Work hours: 8:00 AM–9:00 PM (AEST), 5 days/week

Start date: by 31 October 2025

Benefits: 5 SL and 10 VL

Application questions and process described in posting

#J-18808-Ljbffr

---