Healthcare Customer Service Representative
3 weeks ago
Overview
Healthcare customer service representative opportunities in Dumaguete. Roles involve providing support to patients, their families, and healthcare professionals. Responsibilities include addressing inquiries, resolving issues, and ensuring a positive experience. Strong communication and problem-solving skills are needed. Daily tasks involve managing phone calls, emails, and in-person interactions, scheduling appointments, and processing paperwork. Attention to detail and empathy are crucial for success.
Posted 1 day ago
Call Center Agent (Sales Account) – AUXILIA INC'Job Description
We are seeking an enthusiastic and customer-focused Call Center Agent to join our team. This is a full-time, work-from-home opportunity based in Oslob Cebu. You will be responsible for delivering exceptional customer service and driving sales through professional communication.
- Handling inbound and outbound calls from customers, providing prompt and courteous assistance
- Accurately capturing customer information and updating records
- Identifying customer needs and recommending products or services
- Achieving sales targets through pitches and negotiations
- Resolving queries and complaints professionally and timely
- Maintaining a positive attitude to ensure a pleasant experience
- Adhering to company policies and quality standards
What we’re looking for
- Minimum 1 year in customer service or call center, preferably sales-oriented
- Excellent communication and interpersonal skills
- Problem-solving and decision-making skills
- Ability to work in a fast-paced, target-driven environment
- Proficiency in English (verbal and written)
- Basic computer skills and CRM familiarity
- Positive attitude and resilience
What we offer
- Competitive salary and benefits
- Flexible work arrangements
- Collaborative, inclusive culture
- Discounts on products and services
About us
AUXILIA INC' is a leading call center and customer service provider with a focus on innovation and customer-centricity. Join our team and be part of our growth.
If you are excited about this opportunity, apply now.
QA Manager – Call CenterPosted 1 day ago
Job DescriptionManager, Quality
Work Arrangement: Onsite
Work Schedule: PH night shift
Role Summary
- Stakeholder relationship and deployment of QA initiatives
- Maintain internal and external stakeholder relationships; present QA scores and trends
- Remove roadblocks for the team and support process improvements
Detailed job description
- Maintain external stakeholder relationships
- Present QA strategies, scores, and analyses in reviews
- Escalate client-related issues
- Lead internal performance reviews and trend reporting
- Translate data into actionable insights
- Collaborate to develop targeted interventions
- Maintain unbiased data and reporting
- Support hiring quality measures with leadership
- Ensure alignment of quality standards across teams
- Develop QA supervisors and provide coaching
- Handle hiring and ratios responsibilities
- Ensure initiatives support excellent customer experience
Required qualifications
- 5+ years QA experience with at least 2 years managerial
- Lean Six Sigma knowledge
- Data analytics, reporting, root cause analysis
- Detail-oriented with disciplined process controls
- Clear verbal and written updates to leadership
- Strong listening and analytical skills
- Ability to work under deadlines
- Self-motivated in fast-paced environment
Preferred qualifications
- Experience in Telco accounts
- Automation-quality management experience
Posted 1 day ago
Overview
Customer Service & Sales Operator responsible for revenue growth and customer experiences across Voyager Tennis locations (Sydney, Gold Coast, Melbourne, Singapore). Manage inquiries via email, text, and phone; promote programs; convert leads; build relationships.
Key responsibilities
- Promote coaching programs, bookings, trials, court hire, equipment sales
- Convert inquiries to bookings; follow up on leads
- Upsell/cross-sell programs based on needs
- Maintain high service standards across channels
- Follow up with prospects to maximize retention
- CRM management (Sportlogic/InTennis)
- Handle complaints professionally with guidance from leadership
- Ensure accurate invoicing and records
- Uphold company values
Qualifications
- Experience in sales/customer service
- Strong communication and persuasion skills
- Multitasking in a fast-paced environment
- CRM experience is a plus
- Interest in sports/tennis desirable
Why join
- Fast-growing company
- Remote-friendly
- Professional development opportunities
- Supportive team culture
Employment Type: Contractor
Work hours: 8:00 AM–9:00 PM (AEST), 5 days/week
Start date: by 31 October 2025
Benefits: 5 SL and 10 VL
Application questions and process described in posting
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