Customer Service Manager
4 days ago
A leading fintech cash lender in the Philippines, backed by one of the largest fintech groups in Asia, is currently hiring a CUSTOMER SERVICE MANAGER (Credit card) - new role based in Ortigas, Pasig (fixed M-F onsite 9am-6pm MNL Time) Key Responsibilities Oversee the daily management, task allocation, coaching, and motivation of the credit card customer service team (including but not limited to phone and online support). Set clear team and individual performance goals (KPIs), such as service quality, call duration, resolution rate, and customer satisfaction, and continuously monitor and optimize performance. Organize and implement training programs to enhance the team’s expertise in credit card product knowledge, service skills, risk prevention, and cross‑selling. Monitor interaction quality across various service channels (phone, email, online chat, etc.), conduct regular call reviews, case analyses, and provide feedback. Perform in‑depth analysis of customer feedback, complaint data, and satisfaction surveys (NPS/CSAT) to identify pain points, drive process improvements, and enhance the overall customer experience. Establish and refine service quality standards and procedures to ensure consistency and professionalism in service delivery. Manage on‑site operations, optimize scheduling, ensure service level (SL) targets are met, and control costs effectively. Handle escalated complex customer inquiries and complaints, ensuring timely and proper resolution of critical issues. Strictly comply with local financial regulations and internal company policies to ensure zero errors in compliance, anti‑fraud, and information security. Identify and assess operational risks, and develop and implement effective risk control measures. Collaborate closely with relevant departments (Product, Marketing, Risk Control, Operations, etc.) to convey the "voice of the customer," supporting new product development, process optimization, and marketing initiatives. Drive precision marketing and cross‑selling during service interactions to contribute to the achievement of credit card business targets. Regularly prepare and submit team operational reports, performance analyses, and management recommendations. Qualifications Bachelor’s degree or higher, preferably in Finance, Economics, Management, Marketing, or related fields. 5+ years of customer service experience in the financial industry (preferably in banking or credit card centers), including at least 2 years in a team management role. In‑depth knowledge of credit card products, business processes, and industry regulations; familiarity with various business scenarios such as credit, rewards, installment payments, repayment, and risk control. Strong data analysis skills, with proficiency in tools like Excel for data extraction, analysis, and visualization; data‑driven decision‑making ability. Excellent communication, coordination, and conflict resolution skills, with the ability to efficiently handle complex customer complaints and internal collaboration challenges. Strong customer service orientation and risk/compliance awareness. Demonstrated leadership, team‑building, and coaching skills, with the ability to motivate and inspire team morale. #J-18808-Ljbffr
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Payroll Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines HR Manager Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...
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Customer Service Manager
3 weeks ago
, Metro Manila, Philippines FEdCenter Management Consulting Inc. Full timeWhat You’ll Do As our Customer Service Manager , you’ll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence. Key Responsibilities Manage and motivate the Customer Service team across multiple channels (phone, chat, email). Set clear goals, monitor KPIs (service quality, resolution rate,...
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Customer Service Associate
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Bonifacio Global, Metro Manila, Philippines Bosch Service Solutions, Inc. Full timeCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
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Customer Service Manager
1 week ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Customer Service Manager role at VGW Join to apply for the Customer Service Manager role at VGW VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.In this role you will oversee service delivery and team performance, ensuring operational targets and...
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Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per yearCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
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Operations Manager
1 week ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Operations Manager - Customer Service role at VGW Join to apply for the Operations Manager - Customer Service role at VGW Get AI-powered advice on this job and more exclusive features. Customer Service Operations Manager VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class,...
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, Metro Manila, Philippines EXL Full timeOverview Join to apply for the Manager-Back-End/Voice/ Customer Service-Outbound Customer Service role at EXL . The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee...
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Customer Service Manager
3 days ago
Ortigas, Metro Manila, Philippines FEdCenter Management Consulting Inc. Full time ₱1,200,000 - ₱2,400,000 per yearAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.What You'll DoAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.Key Responsibilities:Team Leadership &...
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Customer Service Specialist
2 weeks ago
, Metro Manila, Philippines True Lighting Services Full timeRole and Responsibilities The overall goal of the operations team is to offer the best customer service experience for our customers, to continually earn our client’s business and strive for continuous improvement. Operational Contributor (OC) This level is ideal for individuals seeking entry-level to intermediate responsibilities such as submittals, price...
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Customer Service Supervisor
2 weeks ago
, Metro Manila, Philippines Domain Full timeDomain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group, a global leader in commercial real estate information, analytics, online marketplaces and 3D...
